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Judging Coffee and Beer: Answer to DoubleShot Coffee Company

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DoubleShot Coffee Company: More Espresso Arguments.

I’m not in the coffee biz but I do involve myself in some coffee-related things, including barista championships (sensory judge at regional and national) and numerous discussions with coffee artisans. In other words, I’m nobody important.

In a way, I “come from” the worlds of beer and coffee homebrewing. In coffee circles, I like to introduce myself as a homeroaster and blogger.

(I’m mostly an ethnographer, meaning that I do what we call “participant-observation” as both an insider and an outsider.)

There seem to be several disconnects in today’s coffee world, despite a lot of communication across the Globe. Between the huge coffee corporations and the “specialty coffee” crowd. Between coffee growers and coffee lovers. Between professional and home baristas. Even, sometimes, between baristas from different parts of the world.
None of it is very surprising. But it’s sometimes a bit sad to hear people talk past one another.

I realize nothing I say may really help. And it may all be misinterpreted. That’s all part of the way things go and I accept that.

In the world of barista champions and the so-called “Third Wave,” emotions seem particularly high. Part of it might have to do with the fact that so many people interact on a rather regular basis. Makes for a very interesting craft, in some ways. But also for rather tense moments.

About judging…
My experience isn’t that extensive. I’ve judged at the Canadian Eastern Regional BC twice and at the Canadian BC once.
Still, I did notice a few things.

One is that there can be a lot of camaraderie/collegiality among BC participants. This can have a lot of beneficial effects on the quality of coffee served in different places as well as on the quality of the café experience itself, long after the championships. A certain cohesiveness which may come from friendly competition can do a lot for the diversity of coffee scenes.

Another thing I’ve noticed is that it’s really easy to be fair, in judging using WBC regulations. It’s subjective in a very literal way since there’s tasting involved (tastebuds belong to the “subjects” of the sensory and head judges). But it simply has very little if anything to do with personal opinions, relationships, or “liking the person.” It’s remarkably easy to judge the performance, with a focus on what’s in the cup, as opposed to the person her-/himself or her/his values.

Sure, the championship setting is in many ways artificial and arbitrary. A little bit like rules for an organized sport. Or so many other contexts.

A competition like this has fairly little to do with what is likely to happen in “The Real World” (i.e., in a café). I might even say that applying a WBC-compatible in a café is likely to become a problem in many cases. A bit like working the lunch shift at a busy diner using ideas from the Iron Chef or getting into a street fight and using strict judo rules.

A while ago, I was working in French restaurants, as a «garde-manger» (assistant-chef). We often talked about (and I did meet a few) people who were just coming out of culinary institutes. In most cases, they were quite good at producing a good dish in true French cuisine style. But the consensus was that “they didn’t know how to work.”
People fresh out of culinary school didn’t really know how to handle a chaotic kitchen, order only the supplies required, pay attention to people’s tastes, adapt to differences in prices, etc. They could put up a good show and their dishes might have been exquisite. But they could also be overwhelmed with having to serve 60 customers in a regular shift or, indeed, not know what to do during a slow night. Restaurant owners weren’t that fond of hiring them, right away. They had to be “broken out” («rodés»).

Barista championships remind me of culinary institutes, in this way. Both can be useful in terms of skills, but experience is more diverse than that.

So, yes, WBC rules are probably artificial and arbitrary. But it’s easy to be remarkably consistent in applying these rules. And that should count for something. Just not for everythin.

Sure, you may get some differences between one judge and the other. But those differences aren’t that difficult to understand and I didn’t see that they tended to have to do with “preferences,” personal issues, or anything of the sort. From what I noticed while judging, you simply don’t pay attention to the same things as when you savour coffee. And that’s fine. Cupping coffee isn’t the same thing as drinking it, either.

In my (admittedly very limited) judging experience, emphasis was put on providing useful feedback. The points matter a lot, of course, but the main thing is that the points make sense in view of the comments. In a way, it’s to ensure calibration (“you say ‘excellent’ but put a ‘3,’ which one is more accurate?”) but it’s also about the goals of the judging process. The textual comments are a way to help the barista pay attention to certain things. “Constructive criticism” is one way to put it. But it’s more than that. It’s a way to get something started.

Several of the competitors I’ve seen do come to ask judges for clarifications and many of them seemed open to discussion. A few mostly wanted justification and may have felt slighted. But I mostly noticed a rather thoughtful process of debriefing.

Having said that, there are competitors who are surprised by differences between two judges’ scores. “But both shots came from the same portafilter!” “Well, yes, but if you look at the video, you’ll notice that coffee didn’t flow the same way in both cups.” There are also those who simply doubt judges, no matter what. Wonder if they respect people who drink their espresso…

Coming from the beer world, I also notice differences with beer. In the beer world, there isn’t really an equivalent to the WBC in the sense that professional beer brewers don’t typically have competitions. But amateur homebrewers do. And it’s much stricter than the WBC in terms of certification. It requires a lot of rote memorization, difficult exams (I helped proctor two), judging points, etc.

I’ve been a vocal critic of the Beer Judge Certification Program. There seems to be an idea, there, that you can make the process completely neutral and that the knowledge necessary to judge beers is solid and well-established. One problem is that this certification program focuses too much on a series of (over a hundred) “styles” which are more of a context-specific interpretation of beer diversity than a straightforward classification of possible beers.
Also, the one thing they want to avoid the most (basing their evaluation on taste preferences) still creeps in. It’s probably no coincidence that, at certain events, beers which were winning “Best of Show” tended to be big, assertive beers instead of very subtle ones. Beer judges don’t want to be human, but they may still end up acting like ones.

At the same time, while there’s a good deal of debate over beer competition results and such, there doesn’t seem to be exactly the same kind of tension as in barista championships. Homebrewers take their results to heart and they may yell at each other over their scores. But, somehow, I see much less of a fracture, “there” than “here.” Perhaps because the stakes are very low (it’s a hobby, not a livelihood). Perhaps because beer is so different from coffee. Or maybe because there isn’t a sense of “Us vs. Them”: brewers judging a competition often enter beer in that same competition (but in a separate category from the ones they judge).
Actually, the main difference may be that beer judges can literally only judge what’s in the bottle. They don’t observe the brewers practicing their craft (this happens weeks prior), they simply judge the product. In a specific condition. In many ways, it’s very unfair. But it can help brewers understand where something went wrong.

Now, I’m not saying the WBC should become like the BJCP. For one thing, it just wouldn’t work. And there’s already a lot of investment in the current WBC format. And I’m really not saying the BJCP is better than the WBC as an inspiration, since I actually prefer the WBC-style championships. But I sense that there’s something going on in the coffee world which has more to do with interpersonal relationships and “attitudes” than with what’s in the cup.

All this time, those of us who don’t make a living through coffee but still live it with passion may be left out. And we do our own things. We may listen to coffee podcasts, witness personal conflicts between café owners, hear rants about the state of the “industry,” and visit a variety of cafés.
Yet, slowly but surely, we’re making our own way through coffee. Exploring its diversity, experimenting with different brewing methods, interacting with diverse people involved, even taking trips “to origin”…

Coffee is what unites us.

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Actively Reading: OLPC Critique

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Critical thinking has been on my mind, recently. For one thing, I oriented an  “intro. to sociology” course I teach toward critical skills and methods. To me, it’s a very important part of university education, going much beyond media literacy.
And media literacy is something about which I care a great deal. Seems to me that several journalists have been giving up on trying to help the general population increase and enhance their own media literacy skills. It’s almost as if they were claiming they’re the only ones who can reach a significant level of media literacy. Of course, many of them seem unable to have a critical approach to their own work. I’m with Bourdieu on this one. And I make my problem with journalism known.
As a simple example, I couldn’t help but notice a number of problems with this CBC coverage of a new citizenship guidebook. My approach to this coverage is partly visible in short discussions I’ve had on Aardvark about bylines.
A bit over a week ago, I heard about something interesting related to “making technology work,” on WTP (a technology podcast for PRI/BBC/Discovery The World, a bit like Search Engine from bigger media outlets). It was a special forum discussion related to issues broader than simply finding the right tool for the right task. In fact, it sounded like it could become a broad discussion of issues and challenges going way beyond the troubleshooting/problem-solving approach favoured by some technology enthusiasts. Given my ethnographic background, my interest in geek culture, and my passion for social media, I thought I’d give it a try.
The first thing I noticed was a link to a critique of the OLPC project. I’ve personally been quite critical of that project, writing several blogposts about it. So I had to take a look.
And although I find the critical stance of this piece relatively useful (there was way too much groupthink with the original coverage of the OLPC), I couldn’t help but use my critical sense as I was reading this piece.
Which motivated me to do some Diigo annotations on it. For some reason, there are things that I wanted to highlight which aren’t working and I think I may have lost some annotations in the process. But the following is the result of a relatively simple reading of this piece. True to the draft aesthetics, I made no attempt to be thorough, clean, precise, or clear.
http://www.miller-mccune.com/business_economics/computer-error-1390.print
http://www.miller-mccune.com/business_economics/computer-error-1390.print
  • appealing
  • World Economic Forum
  • 50 percent of staff were being laid off and a major restructuring was under way
    • The dramatic version which sends the message: OLPC Inc. was in big trouble. (The fact that it’s allegedly a non-profit is relatively irrelevant.)
  • the project seems nearly dead in the water
    • A strong statement. Stronger than all those “beleaguered company” ones made about Apple in the mid90s before Jobs went back.
  • And that may be great news for children in the developing world.
    • Tadaa! Here’s the twist! The OLPC is dead, long live the Child!
  • lobbied national governments and international agencies
    • Right. The target was institutional. Kind of strange for a project which was billed as a way to get tools in the hands of individual children. And possibly one of the biggest downfalls of the project.
  • Negroponte and other techno-luminati
    • Oh, snap!
      It could sound relatively harmless an appellation. But the context and the piece’s tone make it sound like a rather deep insult.
  • Innovate
    • Ah, nice! Not “create” or “build.” But “innovate.” Which is something the project has been remarkably good at. It was able to achieve a number of engineering feats. Despite Negroponte’s repeated claims to the contrary, the OLPC project can be conceived as an engineering project. In fact, it’s probably the most efficient way to shed the most positive light on it. As an engineering project, it was rather successful. As an “education project” (as Negroponte kept calling it), it wasn’t that successful. In fact, it may have delayed a number of things which matter in terms of education.
  • take control of their education
    • Self-empowerment, at the individual level. In many ways, it sounds like a very Protestant ideal. And it’s clearly part of the neoliberal agenda (or the neoconservative one, actually). Yet it doesn’t sound strange at all. It sounds naturally good and pure.
  • technology optimists
    • Could be neutral in denotation but does connote a form of idealistic technological determinism.
  • Child
  • school attendance
    • “Children who aren’t in school can’t be learning anything, right?”
  • trending dramatically upward
    • Fascinating choice of words.
  • tens of millions of dollars
  • highly respected center
    • Formulas such as these are often a way to prevent any form of source criticism. Not sure Wikipedians would consider these “peacock terms,” but they don’t clearly represent a “neutral point of view.”
  • they don’t seem to be learning much
    • Nothing which can be measured with our tools, at least. Of course, nothing else matters. But still…
  • international science exam
    • Of course, these tend to be ideally suited for most learning contexts…
  • There’s no question that improving education in the developing world is necessary.
    • Although, there could be a question or two about this. Not politically expedient, perhaps. But still…
  • powerful argument
    • Tools in a rhetorical process.
  • instinctive appeal
    • Even the denotative sense is polarized.
  • precious little evidence
    • Switching to the “studies have shown” mode. In this mode, lack of proof is proof of lack, critical thinking is somewhat discouraged, and figures are significant by themselves.
  • circumstantial evidence
    • The jury isn’t out, on this one.
  • co-founder of J-PA
    • Did Esther co-write the article? Honest question.
  • the technology didn’t work any better than a normal classroom teacher
    • A very specific point. If the goal of tool use is to improve performance over “regular teaching,” it’s a particular view of technology. One which, itself, is going by the wayside. And which has been a large part of the OLPC worldview.
  • the goal is improving education for children in the developing world, there are plenty of better, and cheaper, alternatives.
    • A core belief, orienting the piece. Cost is central. The logic is one of “bang for the buck.”
  • the teachers simply weren’t using the computers
    • We’re touching on something, here. People have to actually use the computers for the “concept” to work. Funny that there’s rarely a lot of discussion on how that works. A specific version of “throwing money at a problem” is to “throw technology at” people.
  • few experimental studies to show a positive impact from the use of computers
    • Is the number of studies going one way or another the main issue, here? Can’t diverse studies look at different things and be understood as a way to describe a more complex reality than “technology is good and/or bad?”
  • substituting computers for teachers
    • Still oriented toward the “time to task” approach. But that’s good enough for cognitive science, which tends to be favourably viewed in educational fields.
  • supplement
    • Kept thinking about the well-known Hawthorne effect. In this case, the very idea that providing students with supplementary “care” can be seen as an obvious approach which is most often discussed in the field instead of at the higher levels of decision-making.
  • The OLPC concept has been pioneered in a number of school districts in the United States over the last decade
    • From a 2005 project targeting “countries with inconsistent power grids,” we get to a relatively long series of initiatives in individual school districts in the USofA since last century. Telescoping geographical and temporal scales. And, more importantly, assigning the exact same “concept” to diverse projects.
  • Negroponte has explicitly derided
    • Not the only thing Negroponte derides. He’s been a professional derider for a while, now.
      Negroponte’s personality is part of the subtext of any OLPC-related piece. It’d be interesting to analyse him in view of the “mercurial CEO” type which fascinates a number of people.
  • It must be said
    • Acknowledging the fact that there is more to the situation than what this piece is pushing.
  • academic
    • In this context, “academic” can have a variety of connotations, many of which are relatively negative.
  • teachers limited access to the computers
    • Typically, teachers have relatively little control in terms of students’ access to computers so it sounds likely that the phrase should have read “had limited access.” But, then again, maybe teachers in Hollow’s research were in fact limiting access to computers, which would be a very interesting point to bring and discuss. In fact, part of what is missing in many of those pieces about technology and learning is what access really implies. Typically, most discussions on the subject have to do with time spent alone with such a tool, hence the “one…per child” part of the OLPC approach. But it’s hard to tell if there has been any thought about the benefits of group access to tools or limited access to such tools.
      To go even further, there’s a broad critique of the OLPC approach, left unaddressed in this piece, about the emphasis on individual ownership of tools. In the US, it’s usually not ok for neighbours to ask about using others’ lawnmowers and ladders. It’s unsurprising that pushing individual ownership would seem logical to those who design projects from the US.
  • had not been adequately trained
    • In the OLPC context, it has been made as a case for the dark side of constructionism. The OLPC project might have been a learning project, but it wasn’t a teaching one. Some explicit comments from project members were doing little to dispel the notion that constructivism isn’t about getting rid of teachers. Even documentation for the OLPC XO contained precious little which could help teachers. Teachers weren’t the target audience. Children and governments were.
  • not silver bullets
    • Acknowledging, in an oblique way, that the situation is more complex.
  • surveys of students
    • With a clear Hawthorne effect.
  • parents rolling their eyes
    • Interesting appeal to parenting experience. Even more than teachers, they’re absent from many of these projects. Not a new pattern. Literacy projects often forget parents and the implications in terms of a generation gap. But what is perhaps more striking is that parents are also invisible in coverage of many of these issues. Contrary to “our” children, children in “those poor countries over there” are “ours to care for,” through development projects, adoptions, future immigration, etc.
  • evaluation of an OLPC project in Haiti
    • Sounds more like a pilot project than like field research. But maybe it’s more insightful.
  • Repeated calls and e-mails to OLPC and Negroponte seeking comment on OLPC did not receive a response
    • Such statements are “standard procedure” for journalists. But what is striking about this one is where it’s placed in the piece. Not only is it near the end of the argumentation but it’s in a series of comments about alternative views on the OLPC project. Whether or not it was done on purpose, the effect that we get is that there are two main voices, pro and con. Those on the con side can only have arguments in the same line of thought (about the project’s cost and “efficacy,” with possible comments about management). Those on the pro side are put in a defensive position.
      In such cases, responsiveness is often key. Though Negroponte has been an effective marketer of his pet project, the fact that he explicitly refuses to respond to criticisms and critiques makes for an even more constrained offense/defense game.
  • ironic
    • Strong words, in such a context. Because it’s not the situation which is ironic. It’s a lack of action in a very specific domain.
  • the Third World
    • Interesting that the antiquated “Third World” expression comes in two contexts: the alleged target of the OLPC project (with little discussion as to what was meant by that relationship) and as the J-PAL field of expertise.
  • a leader in
    • Peacock terms or J-PAL are on the Miller-McCune lovelist?
  • There are
    • This is where the piece switches. We’re not talking about the OLPC, anymore. We reduce OLPC to a single goal, which has allegedly not been met, and propose that there are better ways to achieve this goal. Easy and efficient technique, but there still seems to be something missing.
  • etting children in developing countries into school and helping them learn more while they are there
    • A more specific goal than it might seem, at first blush.
      For a very simple example: how about homeschooling?
  • proven successful
    • “We have proof!”
  • cheap
    • One might have expected “inexpensive,” here, instead of “cheap.” But, still, the emphasis is on cost.
  • deworming
    • Sounds a little bit surprising a switch from computer tech to public health.
  • 50 cents per child per year
  • $4 per student per year
  • 30 percent increase in lifetime earnings
  • technology-based approaches to improving student learning in the developing world
    • Coming back to technology, to an extent, but almost in passing. Technology, here, can still be a saviour. The issue would be to find the key technology to solve that one problem (student learning in the developing world needs calls for improvement). Rather limited in scope, depth, insight.
  • show more promise than one laptop per child
    • Perhaps the comment most directly related to opinions. “Showing promise” is closer to “instinctive appeal” but, in this case, it’s a positive. We don’t need to apply critical thinking to something which shows promise. It’s undeniably good. Right?
  • the J-PAL co-founder
    • There we are!
  • $2.20
  • Remedial education
  • A study in Kenya
    • Reference needed.
  • it didn’t matter
    • Sounds like a bold statement, as it’s not expressly linked to the scope of the study. It probably did matter. Just not in terms of what was measured. Mattering has to do with significance in general, not just with statistical significance.
  • expensive
    • Cost/benefits are apparently the only two “factors” to consider.
  • quarter of the cost
  • cheaper
  • $2 per month
  • $3 per month
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Canadian Barista Championship: 2009 Results

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  1. Kyle Straw, Caffè Artigiano, Vancouver, BC (663 points)
  2. Anthony Benda, Café Myriade, Montreal, Qc (627 points)
  3. Chad Moss, Transcend Coffee, Edmonton, AB (610 points)
  4. Robert Kettner, Fernwood Coffee Roasting, Victoria, BC (601 points)
  5. Spencer Viehweger, JJ Bean Coffee Roasters, Vancouver, BC (592.5 points)
  6. Joel May, Fratello Coffee Roasters, Calgary, AB (576.5 points)

Barista’s Choice (Reggie Award)

Anthony Benda, Café Myriade, Montreal, Qc

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Beer Eye for the Coffee Guy (or Gal)

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Judged twelve (12) espresso drinks as part of the Eastern Regional Canadian Barista Championship (UStream).

[Never watched Queer Eye. Thought the title would make sense, given both the “taste” and even gender dimensions.]

Had quite a bit of fun.

The experience was quite similar to the one I had last year. There were fewer competitors, this year. But I also think that there were more people in the audience, at least in the morning. One possible reason is that ads about the competition were much more visible this year than last (based on my own experience and on several comments made during the day). Also, I noticed a stronger sense of collegiality among competitors, as several of them have been different things together in the past year.

More specifically, people from Ottawa’s Bridgehead and people from Montreal’s Café Myriade have developed something which, at least from the outside, look like comradery. At the Canadian National Barista Championship, last year, Myriade’s Anthony Benda won the “congeniality” prize. This year, Benda got first place in the ERCBC. Second place went to Bridgehead’s Cliff Hansen, and third place went to Myriade’s Alex Scott.

Bill Herne served as head judge for most of the event. He made it a very pleasant experience for me personally and, I hope, for other judges. His insight on the championship is especially valuable given the fact that he can maintain a certain distance from the specifics.

The event was organized in part by Vida Radovanovic, founder of the Canadian Coffee & Tea Show. Though she’s quick to point to differences between Toronto and Montreal, in terms of these regional competitions, she also seemed pleased with several aspects of this year’s ERCBC.

To me, the championship was mostly an opportunity for thinking and talking about the coffee world.

Met and interacted with diverse people during the day. Some of them were already part of my circle of coffee-loving friends and acquaintances. Some who came to me to talk about coffee after noticing some sign of my connection to the championship. The fact that I was introduced to the audience as a blogger and homeroaster seems to have been relatively significant. And there were several people who were second-degree contacts in my coffee-related social network, making for easy introductions.

A tiny part of the day’s interactions was captured in interviews for CBC Montreal’s Daybreak (unfortunately, the recording is in RealAudio format).

“Coffee as a social phenomenon” was at the centre of several of my own interactions with diverse people. Clearly, some of it has to do with my own interests, especially with “Montreal’s coffee renaissance.” But there were also a clear interest in such things as the marketshare of quality coffee, the expansion of some coffee scenes, and the notion of building a sense of community through coffee. That last part is what motivated me to write this post.

After the event, a member of my coffee-centric social network has started a discussion about community-building in the coffee world and I found myself dumping diverse ideas on him. Several of my ideas have to do with my experience with craft beer in North America. In a way, I’ve been doing informal ethnography of craft beer. Beer has become an area of expertise, for me, and I’d like to pursue more formal projects on it. So beer is on my mind when I think about coffee. And vice-versa. I was probably a coffee geek before I started homebrewing beer but I started brewing beer at home before I took my coffee-related activities to new levels.

So, in my reply on a coffee community, I was mostly thinking about beer-related communities.

Comparing coffee and beer is nothing new, for me. In fact, a colleague has blogged about some of my comments, both formal and informal, about some of those connections.

Differences between beer and coffee are significant. Some may appear trivial but they can all have some impact on the way we talk about cultural and social phenomena surrounding these beverages.

  • Coffee contains caffeine, beer contains alcohol. (Non-alcoholic beers, decaf coffee, and beer with coffee are interesting but they don’t dominate.) Yes: “duh.” But the difference is significant. Alcohol and caffeine not only have different effects but they fit in different parts of our lives.
  • Coffee is often part of a morning ritual,  frequently perceived as part of preparation for work. Beer is often perceived as a signal for leisure time, once you can “wind down.” Of course, there are people (including yours truly) who drink coffee at night and people (especially in Europe) who drink alcohol during a workday. But the differences in the “schedules” for beer and coffee have important consequences on the ways these drinks are integrated in social life.
  • Coffee tends to be much less expensive than beer. Someone’s coffee expenses may easily be much higher than her or his “beer budget,” but the cost of a single serving of coffee is usually significantly lower than a single serving of beer.
  • While it’s possible to drink a few coffees in a row, people usually don’t drink more than two coffees in a single sitting. With beer, it’s not rare that people would drink quite a few pints in the same night. The UK concept of a “session beer” goes well with this fact.
  • Brewing coffee takes a few minutes, brewing beer takes a while (hours for the brewing process, days or even weeks for fermentation).
  • At a “bar,” coffee is usually brewed in front of those who will drink it while beer has been prepared in advance.
  • Brewing coffee at home has been mainstream for quite a while. Beer homebrewing is considered a hobby.
  • Historically, coffee is a recent phenomenon. Beer is among the most ancient human-made beverages in the world.

Despite these significant differences, coffee and beer also have a lot in common. The fact that the term “brew” is used for beer and coffee (along with tea) may be a coincidence, but there are remarkable similarities between the extraction of diverse compounds from grain and from coffee beans. In terms of process, I would argue that beer and coffee are more similar than are, say, coffee and tea or beer and wine.

But the most important similarity, in my mind, is social: beer and coffee are, indeed, central to some communities. So are other drinks, but I’m more involved in groups having to do with coffee or beer than in those having to do with other beverages.

One way to put it, at least in my mind, is that coffee and beer are both connected to revolutions.

Coffee is community-oriented from the very start as coffee beans often come from farming communities and cooperatives. The notion, then, is that there are local communities which derive a significant portion of their income from the global and very unequal coffee trade. Community-oriented people often find coffee-growing to be a useful focus of attention and given the place of coffee in the global economy, it’s unsurprising to see a lot of interest in the concept (if not the detailed principles) of “fair trade” in relation to coffee. For several reasons (including the fact that they’re often produced in what Wallerstein would call “core” countries), the main ingredients in beer (malted barley and hops) don’t bring to mind the same conception of local communities. Still, coffee and beer are important to some local agricultural communities.

For several reasons, I’m much more directly involved with communities which have to do with the creation and consumption of beverages made with coffee beans or with grain.

In my private reply about building a community around coffee, I was mostly thinking about what can be done to bring attention to those who actually drink coffee. Thinking about the role of enthusiasts is an efficient way to think about the craft beer revolution and about geeks in general. After all, would the computer world be the same without the “homebrew computer club?”

My impression is that when coffee professionals think about community, they mostly think about creating better relationships within the coffee business. It may sound like a criticism, but it has more to do with the notion that the trade of coffee has been quite competitive. Building a community could be a very significant change. In a way, that might be a basis for the notion of a “Third Wave” in coffee.

So, using my beer homebrewer’s perspective: what about a community of coffee enthusiasts? Wouldn’t that help?

And I don’t mean “a website devoted to coffee enthusiasts.” There’s a lot of that, already. A lot of people on the Coffee Geek Forums are outsiders to the coffee industry and Home Barista is specifically geared toward the home enthusiasts’ market.

I’m really thinking about fostering a sense of community. In the beer world, this frequently happens in brewclubs or through the Beer Judge Certification Program, which is much stricter than barista championships. Could the same concepts apply to the coffee world? Probably not. But there may still be “lessons to be learnt” from the beer world.

In terms of craft beer in North America, there’s a consensus around the role of beer enthusiasts. A very significant number of craft brewers were homebrewers before “going pro.” One of the main reasons craft beer has become so important is because people wanted to drink it. Craft breweries often do rather well with very small advertising budgets because they attract something akin to cult followings. The practise of writing elaborate comments and reviews has had a significant impact on a good number of craft breweries. And some of the most creative things which happen in beer these days come from informal experiments carried out by homebrewers.

As funny as it may sound (or look), people get beer-related jobs because they really like beer.

The same happens with coffee. On occasion. An enthusiastic coffee lover will either start working at a café or, somewhat more likely, will “drop everything” and open her/his own café out of a passion for coffee. I know several people like this and I know the story is quite telling for many people. But it’s not the dominant narrative in the coffee world where “rags to riches” stories have less to do with a passion for coffee than with business acumen. Things may be changing, though, as coffee becomes more… passion-driven.

To be clear: I’m not saying that serious beer enthusiasts make the bulk of the market for craft beer or that coffee shop owners should cater to the most sophisticated coffee geeks out there. Beer and coffee are both too cheap to warrant this kind of a business strategy. But there’s a lot to be said about involving enthusiasts in the community.

For one thing, coffee and beer can both get viral rather quickly. Because most people in North America can afford beer or coffee, it’s often easy to convince a friend to grab a cup or pint. Coffee enthusiasts who bring friends to a café do more than sell a cup. They help build up a place. And because some people are into the habit of regularly going to the same bar or coffee shop, the effects can be lasting.

Beer enthusiasts often complain about the inadequate beer selection at bars and restaurants. To this day, there are places where I end up not drinking anything besides water after hearing what the beerlist contains. In the coffee world, it seems that the main target these days is the restaurant business. The current state of affairs with coffee at restaurants is often discussed with heavy sighs of disappointment. What I”ve heard from several people in the coffee business is that, too frequently,  restaurant owners give so little attention to coffee that they end up destroying the dining experience of anyone who orders coffee after a meal. Even in my own case, I’ve had enough bad experiences with restaurant coffee (including, or even especially, at higher-end places) that I’m usually reluctant to have coffee at a restaurant. It seems quite absurd, as a quality experience with coffee at the end of a meal can do a lot to a restaurant’s bottom line. But I can’t say that it’s my main concern because I end up having coffee elsewhere, anyway. While restaurants can be the object of a community’s attention and there’s a lot to be said about what restaurants do to a region or neighbourhood, the community dimensions of coffee have less to do with what is sold where than with what people do around coffee.

Which brings me to the issue of education. It’s clearly a focus in the coffee world. In fact, most coffee-related events have some “training” dimension. But this type of education isn’t community-oriented. It’s a service-based approach, such as the one which is increasingly common in academic institutions. While I dislike customer-based learning in universities, I do understand the need for training services in the coffee world. What I perceive insight from the beer world can do is complement these training services instead of replacing them.

An impressive set of learning experiences can be seen among homebrewers. From the most practical of “hands-on training” to some very conceptual/theoretical knowledge exchanges. And much of the learning which occurs is informal, seamless, “organic.” It’s possible to get very solid courses in beer and brewing, but the way most people learn is casual and free. Because homebrewers are organized in relatively tight groups and because the sense of community among homebrewers is also a matter of solidarity.  Or, more simply, because “it’s just a hobby anyway.”

The “education” theme also has to do with “educating the public” into getting more sophisticated about what to order. This does happen in the beer world, but can only be pulled off when people are already interested in knowing more about beer. In relation with the coffee industry, it sometimes seems that “coffee education” is imposed on people from the top-down. And it’s sometimes quite arbitrary. Again, room for the coffee business to read the Cluetrain Manifesto and to learn from communities.

And speaking of Starbucks… One draft blogpost which has been nagging me is about the perception that, somehow, Starbucks has had a positive impact in terms of coffee quality. One important point is that Starbucks took the place of an actual coffee community. Even if it can be proven that coffee quality wouldn’t have been improved in North America if it hadn’t been for Starbucks (a tall order, if you ask me), the issue remains that Starbucks has only paid attention to the real estate dimension of the concept of community. The mermaid corporation has also not doing so well, recently, so we may finally get beyond the financial success story and get into the nitty-gritty of what makes people connect through coffee. The world needs more from coffee than chains selling coffee-flavoured milk.

One notion I wanted to write about is the importance of “national” traditions in both coffee and beer in relation to what is happening in North America, these days. Part of the situation is enough to make me very enthusiastic to be in North America, since it’s increasingly possible to not only get quality beer and coffee but there are many opportunities for brewing coffee and beer in new ways. But that’ll have to wait for another post.

In Western Europe at least, coffee is often associated with the home. The smell of coffee has often been described in novels and it can run deep in social life. There’s no reason homemade coffee can’t be the basis for a sense of community in North America.

Now, if people in the coffee industry would wake up and… think about actual human beings, for a change…

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Intervention médiatique helvético-québécoise

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Un peu la suite (tardive) d’un billet sur la «vitalité culturelle du Québec» (qui était lui-même une suite d’un billet sur le contenu québécois), avec des liens à deux baladodiffusions: David Patry (du syndicat du Journal de Montréal) en entrevue sur Musironie et Jean-François Rioux (directeur radio à RadCan) en entrevue sur Médialogues.

Un peu plus de contexte que vous n’en désirez… 🙂

J’écoute de nombreuses baladodiffusions, en français et en anglais. En tant qu’ethnographe et en tant que  bavard invétéré, j’essaie  d’apporter mon grain de sel dans diverses conversations. Certaines baladodiffusions (entre autres celles qui proviennent du contexte radiophonique traditionnel, comme Médialogues) «donnent la parole aux auditeurs» en sollicitant des messages téléphoniques ou par courriel. Une participation beaucoup moins directe ou égalitaire que dans le média social, mais une participation sociale tout de même.

En tant que Québécois d’origine suisse, je me plais à écouter des baladodiffusions helvétiques (provenant surtout de la radio publique en Suisse-Romande, la baladodiffusion indépendante étant encore plus rare en Suisse qu’au Québec). Ça m’aide à conserver un contact avec la Suisse, ne serait-ce que par l’accent des participants. Et ça me fait parfois réfléchir aux différences entre la Suisse et le Québec (ou, par extension, aux différences entre Amérique du Nord et Europe).

J’écoute des baladodiffusions de Couleur3 et de «La première» (deux stations radiophoniques de la SRG SSR idée suisse) depuis 2005. Mais ce n’est qu’en écoutant un épisode de la baladodiffusion de Vous êtes ici de Radio-Canada, l’été dernier que j’ai appris l’existence de Médialogues, une émission de La première au sujet des médias. 

Puisque je suis en réaction contre le journalisme depuis 25 ans, la critique des médias me fascine. Médialogues n’est pas, en tant que telle, représentative de l’analyse critique des médias (elle est animée par des journalistes et les journalistes peinent à utiliser un point de vue critique sur le journalisme). Mais plusieurs interventions au cours de l’émission sont effectuées par des gens (y compris d’anciens journalistes comme Christophe Hans) dotés du recul nécessaire pour comprendre le journalisme dans son ensemble et certains journalistes qui participent à l’émission énoncent à l’occasion des idées qui peuvent être utiles à l’analyse critique du journalisme.

Soit dit en passant, au sujet du respect… Je respecte qui que ce soit, y compris ceux avec qui je suis en désaccord profond. Je peux parfois sembler irrespectueux à l’égard des journalistes mais ce n’est pas contre eux que «j’en ai». Je suis en réaction contre le journalisme mais j’apprécie les journalistes en tant que personnes. Par ailleurs, je considère que beaucoup de journalistes sont eux-mêmes irrespectueux à l’égard des non-journalistes et leur manque de respect à notre égard provoque parfois en moi certaines réactions qui peuvent ressembler à des «attaques» plus personnalisées. Mon intention est toute autre, bien évidemment, mais je prends la responsabilité pour toute méprise à ce sujet. J’ai d’ailleurs été confronté à ce genre de situation, il y a quelques mois.

Revenons donc à Jean-François Rioux, en entrevue avec les journalistes de Médialogues.

Le contexte immédiat de cette entrevue est relativement simple à comprendre: la Société Suisse Romande (portion francophone de la SRG SSR idée suisse) procède en ce moment à la fusion de ses services télévisuels, radiophoniques et Internet. C’est donc un sujet qui anime et passionne l’équipe de Médialogues (située au cœur de cette transformation). La semaine dernière, intriguée par des propos de Gérard Delaloye, (dont les interventions ont été entendues à plusieurs reprises pendant la semaine), l’équipe de Médialogues s’est penchée sur la crainte toute journalistique de la perte de diversité causée par cette fusion de diverses sections du service public. N’étant pas en mesure de contacter le directeur télévision et radio (déjà sollicité à plusieurs reprises par Médialogues, à ce que j’ai pu comprendre), l’équipe de journalistes a décidé de contacter Jean-François Rioux. Choix très logique puisque la SRC est l’équivalent très direct de la SSR (y compris la distinction linguistique) et que CBC/SRC a déjà procédé à cette fusion des médias.

Rioux était donc invité à se prononcer au sujet des effets de la fusion des moyens de communication. Là où tout prend son sens, c’est que l’équipe de Médialogues utilise le terme «convergence» pour parler de cette fusion. Ce terme est tout à fait approprié puisqu’il s’agit d’un exemple de ce qu’on appelle «la convergence numérique». Mais, en contexte canadien (et, qui plus est, québécois), le terme «convergence» est fortement connoté puisqu’il a surtout été utilisé pour désigner ce qu’on appelle «la convergence des médias»: une portion de la concentration des médias qui traite plus spécifiquement de l’existence de plusieurs organes médiatiques «multi-plateforme» au sein d’une même organisation médiatique. Contrairement à ce que certains pourraient croire (et que je me tue à dire, en tant qu’ethnolinguiste), c’est pas le terme lui-même, qui pose problème. C’est l’utilisation du terme en contexte. En parlant au directeur radio de RadCan, il est bon de connaître le contexte médiatique québécois, y compris une aversion pour la convergence des médias.

En tant qu’ethnolinguiste helvético-québécois, il était de mon devoir d’indiquer à l’équipe de Médialogues qu’une partie de cette entrevue avec Rioux était tributaire d’une acception proprement québécoise du concept de «convergence». J’ai donc envoyé un courriel à cette époque, n’étant alors pas en mesure de laisser un message sur leur boîte vocale (j’étais dans un lobby d’hôtel en préparation à une visite ethnographique).

Alors que je suis chez un ami à Québec (pour d’autres visites ethnographiques), je reçois un courriel d’Alain Maillard (un des journalistes de Médialogues) s’enquérant de mes dispositions face à une entrevue téléphonique au cours des prochains jours. Je lui ai rapidement indiqué mes disponibilités et, ce matin, je reçois un autre courriel de sa part me demandant si je serais disponible dans la prochaine heure. Le moment était tout à fait opportun et nous avons pu procéder à une petite entrevue téléphonique, de 9:58 à 10:18 (heure normale de l’est).

Malheureusement, j’ai pas eu la présence d’esprit de procéder à l’enregistrement de cette entrevue. Sur Skype, ç’aurait été plus facile à faire. Compte tenu de mon opinion sur le journalisme, évidemment, mais aussi de ma passion pour le son, j’accorde une certaine importance à l’enregistrement de ce type d’entrevue.

M’enfin…

Donc, Maillard et moi avons pu parler pendant une vingtaine de minutes. L’entrevue était proprement structurée (on parle quand même de la Suisse et, qui plus est, d’un journaliste et auteur œuvrant en Suisse). Une section portait directement sur la notion de convergence. Selon Maillard, celle-ci pourrait faire l’objet d’une diffusion de deux minutes au début de l’émission de vendredi. La seconde section portait sur mon blogue principal et se concentrait sur l’importance de bloguer dans un contexte plutôt carriériste. La troisième section portant sur un de mes «chevaux de bataille»: la musique et les modèles d’affaires désuets qui la touchent. Comme beaucoup d’autres, Maillard s’interrogeait sur les montants d’argent associés à certains produits de la musique: les enregistrement et les spectacles. Pour Maillard, comme pour beaucoup de non-musiciens (y compris les patrons de l’industrie du disque), il semble que ce soit l’accès à la musique qui se doit d’être payant. Malgré les changements importants survenus dans cette sphère d’activité para-musicale depuis la fin du siècle dernier, plusieurs semblent encore croire que La Musique est équivalente aux produits de consommations (“commodities”) qui lui sont associés. La logique utilisée semble être la suivante: si les gens peuvent «télécharger de la musique» gratuitement, comment «la musique» peut-elle survivre?  Pourtant, ce n’est pas «de la musique» qui est téléchargée, ce sont des fichiers (généralement en format MP3) qui proviennent de l’enregistrement de certaines performances musicales.

L’analogie avec des fichiers JPEG est un peu facile (et partiellement inadéquate, puisqu’elle force une notion technique sur la question) mais elle semble somme toute assez utile. Un fichier JPEG provenant d’une œuvre d’art pictural (disons, une reproduction photographique d’une peinture) n’est pas cette œuvre. Elle en est la «trace», soit. On peut même procéder à une analyse sémiotique détaillée du lien entre ce fichier et cette œuvre. Mais il est facile de comprendre que le fichier JPEG n’est pas directement équivalent à cette œuvre, que l’utilisation du fichier JPEG est distincte de (quoiqu’indirectement liée à) la démarche esthétique liée à une œuvre d’art.

On pourrait appliquer la même logique à une captation vidéo d’une performance de danse ou de théâtre.

J’ai beaucoup de choses à dire à ce sujet, ce qui est assez «dangereux». D’ailleurs, je parle peu de ces questions ici, sur mon blogue principal, parce que c’était surtout mon cheval de bataille sur le blogue que j’ai créé pour Critical World, il y a quelques temps.

Comme vous vous en êtes sûrement rendu compte, chères lectrices et chers lecteurs, je suis parti d’un sujet somme toute banal (une courte entrevue pour une émission de radio) et je suis parti dans tous les sens. C’est d’ailleurs quelque-chose que j’aime bien faire sur mon blogue, même si c’est mal considéré (surtout par les Anglophones). C’est plutôt un flot d’idées qu’un billet sur un sujet précis. Se trouvent ici plusieurs idées en germe que je souhaite aborder de nouveau à une date ultérieure. Par exemple, je pensais dernièrement à écrire un billet spécifiquement au sujet de Médialogues, avec quelques commentaires sur la transformation des médias (la crise du journalisme, par exemple). Mais je crois que c’est plus efficace pour moi de faire ce petit brouillon.

D’ailleurs, ça m’aide à effectuer mon «retour de terrain» après mes premières visites ethnographiques effectuées pour l’entreprise privée.

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Apologies and Social Media: A Follow-Up on PRI's WTP

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I did it! I did exactly what I’m usually trying to avoid. And I feel rather good about the outcome despite some potentially “ruffled feathers” («égos froissés»?).

While writing a post about PRI’s The World: Technology Podcast (WTP), I threw caution to the wind.

Why Is PRI’s The World Having Social Media Issues? « Disparate.

I rarely do that. In fact, while writing my post, I was getting an awkward feeling. Almost as if I were writing from a character’s perspective. Playing someone I’m not, with a voice which isn’t my own but that I can appropriate temporarily.

The early effects of my lack of caution took a little bit of time to set in and they were rather negative. What’s funny is that I naïvely took the earliest reaction as being rather positive but it was meant to be very negative. That in itself indicates a very beneficial development in my personal life. And I’m grateful to the person who helped me make this realization.

The person in question is Clark Boyd, someone I knew nothing about a few days ago and someone I’m now getting to know through both his own words and those of people who know about his work.

The power of social media.

And social media’s power is the main target of this, here, follow-up of mine.

 

As I clumsily tried to say in my previous post on WTP, I don’t really have a vested interest in the success or failure of that podcast. I discovered it (as a tech podcast) a few days ago and I do enjoy it. As I (also clumsily) said, I think WTP would rate fairly high on a scale of cultural awareness. To this ethnographer, cultural awareness is too rare a feature in any form of media.

During the latest WTP episode, Boyd discussed what he apparently describes as the mitigated success of his podcast’s embedding in social media and online social networking services. Primarily at stake was the status of the show’s Facebook group which apparently takes too much time to manage and hasn’t increased in membership. But Boyd also made some intriguing comments about other dimensions of the show’s online presence. (If the show were using a Creative Commons license, I’d reproduce these comments here.)

Though it wasn’t that explicit, I interpreted Boyd’s comments to imply that the show’s participants would probably welcome feedback. As giving feedback is an essential part of social media, I thought it appropriate to publish my own raw notes about what I perceived to be the main reasons behind the show’s alleged lack of success in social media spheres.

Let it be noted that, prior to hearing Boyd’s comments, I had no idea what WTP’s status was in terms of social media and social networks. After subscribing to the podcast, the only thing I knew about the show was from the content of those few podcast episodes. Because the show doesn’t go the “meta” route very often (“the show about the show”), my understanding of that podcast was, really, very limited.

My raw notes were set in a tone which is quite unusual for me. In a way, I was “trying it out.” The same tone is used by a lot of friends and acquaintances and, though I have little problem with the individuals who take this tone, I do react a bit negatively when I hear/see it used. For lack of a better term, I’d call it a “scoffing tone.” Not unrelated to the “curmudgeon phase” I described on the same day. But still a bit different. More personalized, in fact. This tone often sounds incredibly dismissive. Yet, when you discuss its target with people who used it, it seems to be “nothing more than a tone.” When people (or cats) use “EPIC FAIL!” as a response to someone’s troubles, they’re not really being mean. They merely use the conventions of a speech community.

Ok, I might be giving these people too much credit. But this tone is so prevalent online that I can’t assume these people have extremely bad intentions. Besides, I can understand the humour in schadenfreude. And I’d hate to use flat-out insults to describe such a large group of people. Even though I do kind of like the self-deprecation made possible by the fact that I adopted the same behaviour.

Whee!

 

So, the power of social media… The tone I’m referring to is common in social media, especially in replies, reactions, responses, comments, feedback. Though I react negatively to that tone, I’m getting to understand its power. At the very least, it makes people react. And it seems to be very straightforward (though I think it’s easily misconstrued). And this tone’s power is but one dimension of the power of social media.

 

Now, going back to the WTP situation.

After posting my raw notes about WTP’s social media issues, I went my merry way. At the back of my mind was this nagging suspicion that my tone would be misconstrued. But instead of taking measures to ensure that my post would have no negative impact (by changing the phrasing or by prefacing it with more tactful comments), I decided to leave it as is.

Is «Rien ne va plus, les jeux sont faits» a corrolary to the RERO mantra?

While I was writing my post, I added all the WTP-related items I could find to my lists: I joined WTP’s apparently-doomed Facebook group, I started following @worldstechpod on Twitter, I added two separate WTP-related blogs to my blogroll… Once I found out what WTP’s online presence was like, I did these few things that any social media fan usually does. “Giving the podcast some love” is the way some social media people might put it.

One interesting effect of my move is that somebody at WTP (probably Clark Boyd) apparently saw my Twitter add and (a few hours after the fact) reciprocated by following me on Twitter. Because I thought feedback about WTP’s social media presence had been requested, I took the opportunity to send a link to my blogpost about WTP with an extra comment about my tone.

To which the @worldstechpod twittername replied with:

@enkerli right, well you took your best shot at me, I’ll give you that. thanks a million. and no, your tone wasn’t “miscontrued” at all.

Call me “naïve” but I interpreted this positively and I even expressed relief.

Turns out, my interpretation was wrong as this is what WTP replied:

@enkerli well, it’s a perfect tone for trashing someone else’s work. thanks.

I may be naïve but I did understand that the last “thanks” was meant as sarcasm. Took me a while but I got it. And I reinterpreted WTP’s previous tweet as sarcastic as well.

Now, if I had read more of WTP’s tweets, I would have understood the “WTP online persona.”  For instance, here’s the tweet announcing the latest WTP episode:

WTP 209 — yet another exercise in utter futility! hurrah! — http://ping.fm/QjkDX

Not to mention this puzzling and decontextualized tweet:

and you make me look like an idiot. thanks!

Had I paid attention to the @worldstechpod archive, I would even have been able to predict how my blogpost would be interpreted. Especially given this tweet:

OK. Somebody school me. Why can I get no love for the WTP on Facebook?

Had I noticed that request, I would have realized that my blogpost would most likely be interpreted as an attempt at “schooling” somebody at WTP. I would have also realized that tweets on the WTP account on Twitter were written by a single individual. Knowing myself, despite my attempt at throwing caution to the wind, I probably would have refrained from posting my WTP comments or, at the very least, I would have rephrased the whole thing.

I’m still glad I didn’t.

Yes, I (unwittingly) “touched a nerve.” Yes, I apparently angered someone I’ve never met (and there’s literally nothing I hate more than angering someone). But I still think the whole situation is leading to something beneficial.

Here’s why…

After that sarcastic tweet about my blogpost, Clark Boyd (because it’s now clear he’s the one tweeting @worldstechpod) sent the following request through Twitter:

rebuttal, anyone? i can’t do it without getting fired. — http://ping.fm/o71wL

The first effect of this request was soon felt right here on my blog. That reaction was, IMHO, based on a misinterpretation of my words. In terms of social media, this kind of reaction is “fair game.” Or, to use a social media phrase: “it’s alll good.”

I hadn’t noticed Boyd’s request for rebuttal. I was assuming that there was a connection between somebody at the show and the fact that this first comment appeared on my blog, but I thought it was less direct than this. Now, it’s possible that there wasn’t any connection between that first “rebuttal” and Clark Boyd’s request through Twitter. But the simplest explanation seems to me to be that the blog comment was a direct result of Clark Boyd’s tweet.

After that initial blog rebuttal, I received two other blog comments which I consider more thoughtful and useful than the earliest one (thanks to the time delay?). The second comment on my post was from a podcaster (Brad P. from N.J.), but it was flagged for moderation because of the links it contained. It’s a bit unfortunate that I didn’t see this comment on time because it probably would have made me understand the situation a lot more quickly.

In his comment, Brad P. gives some context for Clark Boyd’s podcast. What I thought was the work of a small but efficient team of producers and journalists hired by a major media corporation to collaborate with a wider public (à la Search Engine Season I) now sounds more like the labour of love from an individual journalist with limited support from a cerberus-like major media institution. I may still be off, but my original impression was “wronger” than this second one.

The other blog comment, from Dutch blogger and Twitter @Niels, was chronologically the one which first made me realize what was wrong with my post. Niels’s comment is a very effective mix of thoughtful support for some of my points and thoughtful criticism of my post’s tone. Nice job! It actually worked in showing me the error of my ways.

All this to say that I apologise to Mr. Clark Boyd for the harshness of my comments about his show? Not really. I already apologised publicly. And I’ve praised Boyd for both his use of Facebook and of Twitter.

What is it, then?

Well, this post is a way for me to reflect on the power of social media. Boyd talked about social media and online social networks. I’ve used social media (my main blog) to comment on the presence of Boyd’s show in social media and social networking services. Boyd then used social media (Twitter) to not only respond to me but to launch a “rebuttal campaign” about my post. He also made changes to his show’s online presence on a social network (Facebook) and used social media (Twitter) to advertise this change. And I’ve been using social media (Twitter and this blog) to reflect on social media (the “meta” aspect is quite common), find out more about a tricky situation (Twitter), and “spread the word” about PRI’s The World: Technology Podcast (Facebook, blogroll, Twitter).

Sure, I got some egg on my face, some feathers have been ruffled, and Clark Boyd might consider me a jerk.

But, perhaps unfortunately, this is often the way social media works.

 

Heartfelt thanks to Clark Boyd for his help.

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Why Is PRI's The World Having Social Media Issues?

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Some raw notes on why PRI’S The World (especially “The World Tech Podcast” or WTP) is having issues with social media. It may sound bad, for many reasons. But I won’t adapt the tone.

No offense intended.

Thing is, I don’t really care about WTP, The World, or even the major media outlets behind them (PRI, BBC, Discovery).

Reason for those notes: WTP host Clark Boyd mentioned that their social media strategy wasn’t working as well as they expected. Seemed like a nice opportunity to think about social media failures from mainstream media outlets.

My list of reasons is not exhaustive and it’s not really in order of importance.

Social media works best when people contribute widely. In other words, a podcaster (or blogger, etc.) who contributes to somebody else’s podcast (blog, etc.) is likely to attract the kind of mindshare afforded social media outlets. Case in point, I learnt about WTP through Erik Hersman because Afrigadget was able to post WTP content. A more efficient strategy is to actually go and contribute to other people’s social media.

The easiest way to do it is to link to other people, especially other blogs. Embedding a YouTube video can have some effects but a good ol’ trackback is so much more effective. In terms of attention economy, the currency is, well, attention: you need to pay attention to others!

Clark Boyd says WTP isn’t opposed to interacting with listeners. Nice… Yet, there hasn’t been any significant move toward interaction with listeners. Not even “letters to the editor” which could be read on the radio programme. No button to leave audio feedback. Listeners who feel they’re recognized as being interesting are likely to go the social media route.

While it’s a technology podcast, WTP is formatted as a straightforward radio news bulletin. “Stories” are strung together in a seamless fashion, most reports follow a very standard BBC format, there are very few “conversations” with non-journalists (interviews don’t count as conversations)… Such shows tend not to attract the same crowd as typical social media formats do. So WTP probably attracts a radio crowd and radio crowds aren’t necessarily that engaged in social media. Unless there’s a compelling reason to engage, but that’s not the issue I want to address.

What’s probably the saddest part is that The World ostensibly has a sort of global mission. Of course, they’re limited by language. But their coverage is even more Anglo-American than it needs to be. A far cry from Global Voices (and even GV tends to be somewhat Anglophone-centric).

The fact that WTP is part of The World (which is itself produced/supported by PRI, BBC, and Discovery) is an issue, in terms of social media. Especially given the fact that WTP-specific information is difficult to find. WTP is probably the one part of The World which is savvy to social media so the difficulty of finding WTP is made even more noticeable by the lack of a dedicated website.

WTP does have its own blog. But here’s how it shows up:

Discovery News: Etherized.

The main URL given for this blog? <tinyurl.com/wtpblog> Slightly better than <http://tinyurl.com/6g3me9> (which also points to the same place). But very forgettable. No branding, no notion of an autonomous entity, little personality.

Speaking of personality, the main show’s name sounds problematic: The World. Not the most unique name in the world! 😉 On WTP, correspondents and host often use “the world” to refer to their main show. Not only is it confusing but it tends to sound extremely pretentious. And pretention is among the trickiest attitudes in social media.

A strange dimension of WTP’s online presence is that it isn’t integrated. For instance, their main blog doesn’t seem to have direct links to its Twitter and Facebook profiles. As we say in geek circles: FAIL!

To make matters worse, WTP is considering pulling off its Facebook page. As Facebook pages require zero maintenance and may bring help listeners associate themselves with the show, I have no idea why they would do such a thing. I’m actually having a very hard time finding that page, which might explain why it has had zero growth in the recent past. (Those who found it originally probably had friends who were adding it. Viral marketing works in bursts.) WTP host Clark Boyd doesn’t seem to have a public profile on Facebook. Facebook searches for WTP and “The World Tech Podcast” don’t return obvious results. Oh! There you go. I found the link to that Facebook page: <http://www.new.facebook.com/home.php#/group.php?gid=2411818715&ref=ts>. Yes, the link they give is directly to the new version of Facebook. Yes, it has extra characters. No, it’s not linked in an obvious fashion.

That link was hidden in the August 22 post on WTP’s blog. But because every post has a link with “Share on Facebook” text, searching the page for “Facebook” returns all blogposts on the same page (not to mention the “Facebook” category for posts, in the right-hand sidebar). C’mon, folks! How about a Facebook badge? It’s free and it works!

Oh, wait! It’s not even a Facebook page! It’s a Facebook group! The difference between group and page seems quite small to the naked eye but ever since Fb came out with pages (a year or so ago), most people have switched from groups to pages. That might be yet another reason why WTP isn’t getting its “social media cred.” Not to mention that maintaining a Facebook group implies just a bit of time and doesn’t tend to provide direct results. Facebook groups may work well with preestablished groups but they’re not at all effective at bringing together disparate people to discuss diverse issues. Unless you regularly send messages to group members which is the best way to annoy people and generate actual animosity against the represented entity.

On that group, I eventually learn that WTP host Clark Boyd has his own WTP-themed blog. In terms of social media, the fact that I only found that blog after several steps indicates a broader problem, IMHO.

And speaking of Clark Boyd… He’s most likely a great person and an adept journalist. But is WTP his own personal podcast with segments from his parent entity or is WTP, like the unfortunately defunct Search Engine, a work of collaboration? If the latter is true, why is Boyd alone between segments in the podcast, why is his picture the only one of the WTP blog, and why is his name the domain for the WTP-themed blog on WordPress.com?

Again, no offence. But I just don’t grok WTP.

There’s one trap I’m glad WTP can avoid. I won’t describe it too much for fear that it will represent the main change in strategy. Not because I get the impression I may have an impact. But, in attention economy, “the squeaky wheel gets the grease.”

Oops! I said too much… 🙁

I said I don’t care about WTP. It’s still accurate. But I do care about some of the topics covered by WTP. I wish there were more social media with a modicum of cultural awareness. In this sense, WTP is a notch above Radio Open Source and a few notches below Global Voices. But the podcast for Global Voices may have podfaded and Open Source sounds increasingly U.S.-centric.

Ah, well…

CBC, computers, expertise, training

Computer Repairs, Consumer Protection

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This one has been making the rounds:
CBC.ca – Marketplace – What you should know before you call a geek in to fix your computer

Typical television story: Several computer repair technicians fooled by television team. Consumers be warned.
[Disclaimer: though I’ve been troubleshooting most of my own and some of other people’s computer-related issues, I’m no technician and have never been one. I do consider myself something of a power-user and enough of a fan of geek culture to half-jokingly call myself a “wannabe geek.”]

Comments on the show’s site are particularly numerous and many of them are quite virulent. Comments on the Consumerist page about the Marketplace piece seem more insightful than those on the CBC site. That might have to do with the Consumerist coverage of the Geek Squad scandal making Consumerist readers aware of the current debates about computer techs.

While I do agree with many of the comments about the report being biased/one-sided/skewed/sensationalist, there could be more discussion about consumer protection and about technical training. I even think that the show’s overall presentation style may have generated more knee-jerk reactions than reflections on the state of the computer repair industry. If so, that’s quite sad.

Come to think of it, the segment’s title could lead to something interesting: what is it that people should know before they get service from a computer technician?

A general idea could be: “computer repairs are often quite expensive, quality of service may vary, there are other issues to consider besides the cost of the repairs.”

The show itself mentioned a few pieces of advice from people with whom they talked:

  • Fix it yourself
  • Search online for tech advice
  • Take control. Back up your data
  • Keep virus and spyware protection up to date
  • Get advice from support lines
  • Get referrals
  • Get more than one quote

All good advice, IMHO. Not that easy to implement, though. And several points remain, in terms of consumer protection.
This all reminds me of a recent episode (#69) of the Real Deal podcast about how to “Be your own IT department.” Simple yet useful advice on how to set things up for a friend or family member who may need simple tech support with their computer.

Some ideas popping in my head about computer repairs:

  • Training in computer maintenance is valuable. Maybe it should be provided as a community service.
  • Given the stakes (especially in terms of privacy), certification programs and hiring requirements for computer technicians should probably be as strict as those for other professions.
  • Some association/union/corporation for computer technicians could help deal with issues like these as is the case with other professions.
  • Though analogies with other professions are tempting, there are issues which seem quite specific to computer techs (especially having to do with data privacy and value).
  • Maybe we just need computers that are easier to troubleshoot.

Ah, well…

academics, CBC, critical thinking, culture, Ethnography

"Let's Wilson It"

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Was listening to the podcast version of CBC’s Quirks and Quirks science program. The latest episode has some interesting segments, two of which are with men called D. Wilson. Just a coincidence, I’m sure, but it’s kind of funny. Especially since one of those Wilsons’ homepage mentions another Wilson: E.O. Wilson (who gave a TEDtalk recently).

Hence my cryptic title. Kind of a way to put things together in an apparently arbitrary fashion. Fun!

With these science shows, I guess attitude is everything. The first Wilson interview was with biological anthropologist Daniel H. Wilson, a roboticist whose Where’s My Jetpack? book sounds like a fascinating look at mid-20th C. futurism in the current context. Apart from the content of that interview, I truly enjoyed DHW’s cheeriness. While listening to him, I thought about blogging just about that. He sounds like a humanist, a technology enthusiast, and a critical thinker all wrapped into one person. IOW, he just sounded like an interesting and well-rounded person. Neat! I’m somewhat jealous of the fact that he makes a living writing non-fiction books, but who knows where life will be leading me in the next few years. 😉
The second Wilson interview was with David Sloan Wilson about his book Evolution for Everyone. Now, as a culturalist, I had some apprehensions when I heard the description of the book by the Q&Q host. In ethnographic disciplines, we’re extremely wary of the application of ideas from biological evolution to cultural phenomena. Many of us have a knee-jerk reaction to evolutionary claims on culture. Not because we want to protect culture. But because we typically find those theories reductive and simplistic. Add to this wariness the intricacies of the nurture/nature debate on the disciplinary level and you’re likely to get tensions between evolutionary biologists and culturalists on those issues. IOW, I was prepared for the worst but I thought I should listen to the interview anyway.

And I’m glad I did. Not that there was a lot of new ideas in what DSW said. But he sounded open-minded enough that his explanations didn’t rub too hard against my skin. In fact, I found a few things about which I can easily agree with him, including the fact that people should pay attention to both genetics and culture. Interestingly enough, DSW’s harsher words were directed at his colleagues in biological fields, especially Richard Dawkins.

Those idea with which I most readily agreed in the DSW interview were quite similar to what I got from music and cognition researcher Ian Cross. Simply put, biologically-savvy people seem to agree with us (culturalists) that human culture is adaptive. Where we differ has more to do with issues of causality and determinism than with the basic phenomena. It makes it easy to “set aside our differences” and talk about the actual relationships between culture and adaptation without reacting viscerally.

As is often the case with more biologically-oriented scholars, David Sloan Wilson’s concept of culture sounds fairly limited in scope or even sophistication. In the interview, he mentioned music and other things listed by the Q&Q host and then mostly talked about religion. It would have been useful if DSW had defined his concept of culture anthropologically but I’m not surprised that he didn’t do so on a science show. The reason I care is that I’m thinking about using this segment in some future cultural anthropology courses and I don’t want students to think that culture is limited to what we usually call “superstructure.”

Ah, well…

Canada, CBC, constructivism, mass media

CAs and Heroism

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Watched George Stroumboulopoulos’s The Hour last night. He did an interview with Canada’s Auditor General Sheila Fraser who is widely known for her role in unveiling the sponshorship scandal which rocked Canadian politics during the past few years.

Not sure what other people’s reaction has been but, the first time I saw Fraser, her approach and behaviour impressed me as heroic. I don’t tend to have heroes, idols, or even role models (apart from my mother, my paternal grand-mother, and my wife). But I’m touched by people’s sense of duty and Fraser seems to have exactly that.

This isn’t to say that Fraser is a better person than anybody else. But there’s something truly glorious about her work. Maybe there’s something in her attitude which oozes both self-confidence and selflessness. At any rate, I get the feeling that we need more people like her. And I wish she won’t go into partisan politics.

What’s interesting here is that, in her interview with Stroumboulopoulos, Fraser addressed the issue of how chartered accountants (CAs) are perceived. Typically, accountants are thought to be boring, uncool people. Currently, there’s a campaign in Quebec to fight this perception. Some ad agency (Cossette, most likely) has been putting posters in metro cars with actual CAs pictured as glamourous Stars on the covers of fake gossip magazines. There’s also a TV show about CAs (haven’t watched it but it seems to approach the same idea of glamour).

Can glamour backfire on the definition of what a CA should be?

In anthropology, we often have the “Indiana Jones Effect” as people take anthropology to be all about a sense of adventure. There’s also the “CSI Effect” about forensics, which influences the way some people interpret forensic evidence.

Mass media may tend to produce heroes of a specific kind. Is this process detrimental to the type of heroism displayed by Sheila Fraser and, say, Louise Arbour?

Is heroism defined by the epic genre or is the epic genre defined by heroic characters?