In a blogpost, Learning Systems ’08 host Elliott Masie lists 12 features learning management systems could/should have.
Elliott Masie’s Learning TRENDS – Learning TRENDS – 12 Wishes for Our LMS and LCMS

A summary:

1. Focus on the Learner
2. Content, Content and Content
3. Ratings, Please
4. More Context
5. Performance Support Tools
6. Social Knowledge
7. Learning Systems as Components
8. Focus on the Role
9. UserContent Authoring
10. Learning Systems as Service
11. The Lifecycle of Learning Systems
12. Learning Systems as Human Capital/Talent Systems

While Masie’s focus is on training and learning in corporate situations, many of these ideas are discussed in other types of learning contexts, including higher education. Some of the most cynical of university professors might say that the reason this list could apply to both corporate and university environments is that university are currently being managed like businesses. Yet, there are ways to adapt to some of the current “customer-based” approaches to learning while remain critical of their effects.

Personally, I think that the sixth point (about “social knowledge”) is particularly current. Not only are “social” dimensions of technology past the buzzword phase but discussing ways to make learning technology more compatible with social life is an efficient way to bring together many issues relating to technology and learning in general.

Masie’s description of his “social knowledge” wish does connect some of these issues:

Learning Systems will need to include and be integrated with Social Networking Systems. Some of the best and most important knowledge will be shared person-to-person in an organization. The learner wants to know, “Who in this organization has any experience that could help me as a learner/worker?” In addition to the LMS pointing to a module or course, we need to be able to link to a colleague who may have the perfect, relevant experience based on their work from 2 jobs ago. The social dimension of learning needs to be harvested and accelerated by a new vision of our Learning Systems.

Throughout the past year, I’ve been especially intrigued about the possibilities opened by making a “learning system” like Moodle more of a social networking platform. I’ve discussed this at the end of a longish wishlist for Moodle’s support of collaborative learning:

• Another crazy idea: groups working a bit like social networking sites (e.g. Facebook). You get “friends” with whom you can share “stuff” (images, comments, chats, etc.). Those groups can go beyond the limits of a single course so that you would use it as a way to communicate with people at school. The group could even have a public persona beyond the school and publish some information about itself and its projects. Moodle could then serve as a website-creator for students. To make it wackier, students could even maintain some of these contacts after they leave the school.
• Or Moodle could somehow have links to Facebook profiles.

My curiosity was later piqued by fellow anthropologist Michael Wesch’s comments about the use of Facebook in university learning and teaching. And the relevance of social networking systems for learning strategies has been acknowledged in diverse contexts through the rest of 2007.
One thing I like about Masie’s description is the explicit connection made between social networking and continuity. It’s easy to think of social networks as dynamic, fluid, and “in the now.” Yet, one of their useful dimensions is that they allow for a special type of direct transmission which is different from the typical “content”-based system popular in literacy-focused contexts. Not only do large social networking systems allow for old friends to find another but social networks (including the Internet itself) typically emphasize two-way communication as a basis for knowledge transmission. In other words, instead of simply reading a text about a specific item one wants to learn, one can discuss this item with someone who has more experience with that item. You don’t read an instruction manual, you “call up” the person who knows how to do it. Nothing new about this emphasis on two-way transmission (similar to “collaborative learning”). “Social” technology merely helps people realize the significance of this emphasis.

I’m somewhat ambivalent as to the importance of ratings (Masie’s third point). I like the Digg/Slashdot model as much as the next wannabe geek but I typically find ratings systems to be less conducive to critical thinking and “polyphony” (as multiplicity of viewpoints) than more “organic” ways to deal with content. Of course, I could see how it would make sense to have ratings systems in a corporate environment and ratings could obviously be used as peer-assessment for collaborative learning. I just feel that too much emphasis on ratings may detract us from the actual learning process, especially in environments which already make evaluation their central focus (including many university programs).

Overall, Masie’s wishlist makes for a fine conversation piece.