Missed this one from a few days ago. This could have important archeological and anthropological ramifications. LINGUIST List 19.717: Linguists demonstrate Siberian-North American link
Category Archives: Anthropology
Fair-Minded Anthropocentrism
As part of an anthropologist’s mission is the task, infrequently discussed, of determining what is “unique to humanity as a species.” Defining the human condition, we want to find that which is exclusively human. Not that we’re restrictive in our approaches. We are, in fact, very inclusive on the whole. We simply care about “what it means to be human.” Human beings are our main focus so we should be allowed to concentrate on them, using all those angles we like to use (through time and space, looking at diversity and universalism in culture, language, biology, etc.).
Yet, in this bio-obsessed neo-Darwinian world in which we live, someone’s focus on a single species is sometimes viewed as overly restrictive. In some milieus, “anthropocentrism” (like most other “-centrisms”) is perceived as a fault. In some contexts, especially in mainstream science media, “anthropomorphism” (like some other “-morphisms”) is conceived as a fallacy, a logical error.
As should be obvious, my perspective is somewhat different.
The broad reason I think about these things is a bit personal. I listen to a number of science podcasts and I encounter a number of news items about science. As an anthropologist, I’m particularly interested when science journalists or others are talking about humanity in a broad perspective. To be honest, I get slightly disappointed by the type of approach used in these contexts. In a way, those we hear on these issues tend to oversimplify the type of concept which warrants, IMHO, the most careful attention. Sure, there might be a disciplinary bias in my desire to get some concepts more carefully handled by “science media.” But there’s also a rational dimension to this desire. For instance, “culture” and “intelligence” are terms which are very significant when used with caution but become hindrances when oversimplified. A term like “species,” on the other hand, remains rather useful even in a simplified version. As a kind of hybrid case, “society” can be a fairly simple concept to grasp yet care is needed to understand what particular “social scientists” mean by it.
Clearly, there’s a type of “hard vs. soft” science issue, here. And though the disciplinary gap in science hardness is bridged by scholars themselves, science media outlets are often broadening this gap.
Became motivated to write this post after listening to the broadcast version of the latest episode of Radio-Canada’s science show. This specific episode included a panel on animal behavior, intelligence, and “culture.” This panel came at the end of a conference series on “animal societies” and related issues.
During the radio panel, one scholar dismissed the idea of using so restrictive a set of criteria to define intelligence that it would only apply to humans. The same scholar also dismissed criteria which would be so broad as to include a large number of species. In the end, this scholar’s goal is apparently to define intelligence in a quantitative way so as to encompass just enough species to be meaningful in the type of framework he has in mind.
“Fair enough,” I say. If people like him want to build a quantitative model of intelligence which includes some animal species and not others, there’s no harm in that. Science is model-building and model-testing, not “blind obedience to absolutes.” There wasn’t any discussion of why we would need such a model but, unfortunately, we can expect this kind of oversight in mainstream science media.
What I hope is also “fair enough” is that some anthropologists are attempting to build a meaningful (not exclusively quantitative) model of human intelligence which would, in effect, exclude non-human species. Not trying to say that human beings are “better” or more interesting. Just trying to show where humans and other species differ. Because many of us use do not restrict research to quantitative methods, it matters relatively little if the distance between humans and other species seems rather short. So much hinges on this distance that we can call it “significant.” It’s as much our right as the right to study phenomena which are in some ways similar to human intelligence. In fact, those who study non-human intelligence can help us in defining the outer limits of our field. Division of labor in academia is effective when people are open-minded.
During that same radio panel, another scholar dismissed the distinction between “culture” (“human culture”) and “proto-culture” (“culture among non-human species including proto-human hominids”). This scholar was using an (IMHO) awkward analogy having to do with the transition from horse-drawn carriages to automobiles. (Something to the effect that we didn’t need a new name of automobiles so we don’t need a new name for human culture.) The fact that the analogy isn’t very effective is slightly amusing. More importantly, the dismissive statement displays a “pushy” attitude which I don’t find conducive to interdisciplinary work. Oh, sure, scholars in any discipline might display this attitude on occasion. In fact, I probably said similar things in classroom contexts, in order to make a point about something I was teaching. What I find problematic has more to do with overrepresentation from simplistic approaches to culture in mainstream science media. I don’t necessarily want “equal representation” (that’s not the way science works) but I would be pleased if mainstream science media could occasionally have culture scholars talking about culture.
Ah, well…
Maybe it’s just a knee-jerk reaction on my part. That’s why it appears on my blog.
Archives | Les Années lumière | zone Radio | Radio-Canada.ca
Third Culture Humor
Speaking of Third Culture people sharing some traits, Jordan Weeks’s Blogger profile links to the following page:
American Embassy School / American International School New Delhi, India, AIS/AES Alumni News
It’s one of those Jeff Foxworthy-type humorous lists of traits which might be shared by some group of people. In this case, the list is adapted from a Facebook group about Third Culture children. As it happens to be a group which I joined a while ago, those connections also work for the Small World Effect.
Anyhoo, I kind of like the list itself. Not because it’s unbelievably funny. But because I can relate to many of these things.
For instance, the following traits are quite relevant in my case:
- You flew before you could walk.
- First airplane trip at six months.
- You have a passport, but no driver’s license.
- Actually, I have two passports. And the fact that I don’t have a driver’s license is a matter of much discussion with people who are “unlike me” in this Third Culture sense. Because I dreamt just last night about getting a driver’s license, this item is probably the one which caught my eye and incited me to blog the list.
- You feel that multiple passports would be appropriate.
- I do think multiple passports are appropriate in the current situation. But I do look forward to a post-national world in which citizenships and passports are irrelevant.
- Your life story uses the phrase “Then we went to…” five times (or six, or seven times…).
- Technically, 21 times since December 2000, and several times before that. But I mostly moved alone and during my adult life.
- Living out of a suitcase, you find, has it pros.
- Yeah, I kinda like living in boxes. I also enjoy the fact that this move to Austin might be my last one. Still, I do enjoy the lifestyle of the semi-nomad.
- You realize it really is a small world, after all.
- Many people realize this but I keep mentioning it.
- You can’t answer the question: “Where are you from?”
- Well, I can, and my answer doesn’t need to be too complex. But it does get complicated when people actually try to understand who I am.
- Once you get home you miss your adopted home and vice versa
- Oh, yes! It gets silly, actually. The curse of living in different places is that you always miss the other places. This one seems to be a big one for a lot of people.
- National Geographic (OR THE TRAVEL CHANNEL) makes you homesick.
- Maybe not those specific examples, but still. I get homesick about Mali, even though I didn’t spend that much time there. And Mali does get on “exotic tv” fairly often.
- Rain on a tile patio – or a corrugated metal roof – is one of the most wonderful sounds in the world.
- Again, because of Mali.
- You got to go home twice a year …that’s if you’re lucky.
- This one might be very common but it still has been quite true of my life during the past 14 years.
- When something unusual happens and it just doesn’t seem to phase you as being something unordinary.
- This one might just have to do with being an anthropologist. But it was pretty much true when I was a kid (and I associated it with being a “stateless person” («apatride»).
- You sort your friends by continent.
- This one is technically true and kind of funny. But it’s not as relevant as some of the other ones because it’s more of a practical issue.
- You don’t think it’s strange that you haven’t talked to your best friend in a while because you know you will always have a unique bond.
- I don’t even think you need to travel for this to happen but it’s certainly true for me. Though, it does influence my conception of who my BFF might be.
- Half of your phone calls are unintelligible to those around you.
- This one is rather easy as a French-speaker living in Austin. But still.
- You are a pro packer, or at least have done it many times.
- I was thinking about this a little while ago. Not only in terms of moving from one place to the other but also through being a child of divorce going to see his father every other weekend…
The following items are probably less relevant but they do fit, to a certain extent.
- You start to keep your experiences overseas to yourself because people look at you as though you are spoiled for having the opportunity to indulge in a new culture… sad.
- The anthro’s curse.
- A friend talks about their dreams of traveling to across the world to a secluded country and you can give them all the best restaurants and places to visit. You’re like the traveler guidebook.
- I enjoy doing it when I can, even just for the jetsetter factor, but I don’t do it much (because of the jetsetter factor).
- You have little or no contact with the locals but are best friends with people across the globe.
- Pretty true in Austin so far, but it doesn’t look like it’ll remain the case for very long.
- You wake up in one country thinking you are in another.
- Less frequent, nowadays. It tended to happen more frequently, earlier in life, because I wasn’t as used to moving.
- You don’t know where home is.
- Not really accurate but there is this sense of disenfranchisement on the way back.
- You don’t feel at home at home anymore.
- Sure. But temporary.
- When you start introducing yourself followed by your country of origin….
- Because of my accent in English, this one is a given. And vice-versa: because of this “quirk,” I enjoy keeping my accent intact.
- You literally have real friends (not facebook friends) from different schools all over the nation on your friends list.
- Depends which nation and it has more to do with being an academic.
- You have best friends in 5 different countries.
- See BFF issue above but it’s still kind of true. At least for four countries on three continents.
- When you return to the States you are overwhelmed with the number of choices in a grocery store.
- A Midwesterner friend of mine alerted me about this one, a few years ago and I did experience it in Canada on my way back from Mali or even from Canada to the United States. But it’s not that durable.
- You live at school, work in the tropics, and go home for vacation.
- One of those common things for academics.
- You speak two (or more) languages but can’t spell in any of them.
- I’m not too bad a speller, actually.
- You automatically take off your shoes as soon as you get home.
- Is that supposed to be unusual?
- You think VISA is a document stamped in your passport, and not a plastic card you carry in your wallet.
- In many contexts, sure.
- You hate subtitles because you know there is someone that can make an accurate translation.. you!
- Any bilingual feels this, I’m sure. And it does spill over to languages you don’t in fact know, as you know the feeling too strongly not to get it elsewhere. For instance, in this interview with Larry Lessig on Danish TV.
- You watch a movie set in a ‘foreign country’, and you know what the nationals are really saying into the camera.
- Pretty much the same idea, but with the added exoticism of the “National Geographic eye.”
- You have a time zone map next to your telephone.
- Not really but, like many others, I do have to memorize some timezones.
- Your second major is in a foreign language you already speak.
- Not really the case for me. But I did end up using English as one of my foreign language requirements in graduate school and the other one is also related to my Ph.D. minor.
- Your wardrobe can only handle two seasons: wet and dry.
- This one might happen here in Austin, actually. But I might just end up wearing the same clothes yearlong.
- You speak with authority on the quality of airline travel.
- Kind of similar to the jetsetter factor above. Although, I do enjoy talking about differences in airplane food.
- When you carry converters because you actually realize there are different types of outlets.
- Don’t we all realize this?
- You don’t even bother to change your watch when traveling.
- Well, I do bother changing it but I wish there were more devices which automatically switch.
- When you were in middle school you could walk into a bar and order a drink without being questioned.
- France was like that when I spent time there but I’ve never really lived there for an extended period of time.
- You are afraid to go back to visit your school because you know no one will be there whom you used to know, they all moved.
- Actually, in my case, it was more about being surprized that people still lived there.
- You have the opportunity to intern at your Embassy/High Commission without any qualifications.
- Not really close but I did think about doing it and it seemed like there might be ways to make it work.
- You got sick a lot and often had food poisoning.
- Actually, I might have avoided food poisoning because of a diverse diet. But I did get sick for months while in Mali. Not really sure what it was, though. Might not have been the food after all.
So… I can somehow relate to about half of the 83 traits listed in the “International School” I’m taking these from. Yet my life hasn’t been that of an International School student. Or, really, that of a typical “Third Culture kid.” But as a “stateless person” («apatride») since childhood, as someone who did get to travel intercontinentally early on, as an anthropologist, and as an academic, I can relate to many of these traits.
I guess there’s a few I might add (though not phrased as elegantly):
- You often thought you might have recognized someone until you realized that this person is unlikely to have travelled along with you.
- You start a casual conversation with someone you knew years ago to realize after ten minutes that the last time you met was in a completely different part of the world.
- You actually don’t mind being told that you have an accent (including in your native language).
- You’ve had conversations in three languages or more, including situations in which you only understood one of the languages spoken.
- (Corollary of previous item) You’re fine with not understanding what people around you are saying.
- You don’t remember exactly where some aspect of your behavior might have been deemed normal.
- Members of a local community you just entered find you more “normal” than local people.
- You’re surprized when a flight takes less than six hours.
- You find National Geographic too exoticizing but you find mainstream media quite foreign.
- While moving to a new city, you get multiple “flashbacks” from very disparate places.
- You don’t really know what’s exotic to whom, anymore.
- You can’t remember what was the main language of a dream you’ve just had.
- You know exactly that feeling described in L’auberge espagnole of the unfamiliar rapidly becoming familiar when you move to a new place. (You know, the Urquinaona and Mandelieu section.)
- You don’t get impressed by well-traveled people.
- You never need to take on an act because you’re never completely sure who you are anyway.
- You’ve made friends in places where newcomers aren’t welcome.
- You actually don’t care so much about where you live but you do care quite a bit about how you live.
- You have a hard time acting like a tourist. Except in your hometown.
- You prefer meeting new people to seeing well-known landmarks.
- You can quickly find your way around any city, sometimes more easily than locals would.
- You spent your honeymoon visiting half a dozen places yet you didn’t spend a single night in a hotel room or in a campground.
- You get a Chowhound’s sense of what’s the best thing to eat at almost any place you visit.
- You don’t need a garage but you do need a guest room.
- You’ve presented the wrong passport to a border officer.
- You’re fluent in a number of varieties of your native language and this “quirk” carries on to your second or third language.
- You make a point not to spend too much time with people who “come from the same place” as you yet you do enjoy their company on occasion.
- You wonder why people around you find unacceptable something you thought was pretty commonplace.
- You’ve been back-and-forth enough that you’ve noticed a lot of changes in places wherre you’ve been yet you’re actually pretty neutral about these changes.
- Homesickness, nostalgia, saudade, “sweet sorrow” all refer to things you know so well that you’re sure you’d miss them. Yup, you might get nostalgic about nostalgia.
- You feel at home just about anywhere. Everywhere you go, you just fit. But, in a way, you don’t exactly remember what it feels like to be home.
If other people can relate to the same set of things, maybe I’m not as weird as I’ve been told I am.
One thing I feel weird about is that some of these traits sound self-aggrandizing. I kind of “left my humility at the door when I came in” but I still feel that associating myself with some of these things may make me sound like a self-serving snob.
Ah, well…
Optimism From OLPC
To say the least, I’ve been ambivalent about the One Laptop Per Child project. And I was not alone in my OLPC discomfort.
But now, I feel optimistic. Not about the OLPC project. But because that project is enabling something important.
Customer Service on the Phone: Netflix
An interesting piece about the move, by Netflix, to phone-only customer service.
Victory for voices over keystrokes | CNET News.com
Much of it sounds very obvious. Customers tend to prefer phone support instead of email. Customer service representatives who take more time on the phone with customers are more likely to make people happy. Many customers dislike offshoring. Customer service can make or break some corporations. Customers often have outlandish requests. Hourly salaries in call centres will vary greatly from one place to the other, even within the same area.
In other words, Netflix has done what many people think a company should do. We’ll see how it all pans out in the end.
The main reason this piece caught my attention is that I have been doing surveys (over the phone) about the quality of the service provided by customer service representatives over the phone. Not only am I working in a call centre myself (and can certainly relate with the job satisfaction which comes from empathy). But several of the surveys I do are precisely about the points made in this News.com piece. The majority of the surveys I do are about the quality of the service provided by customer service representatives (CSRs) at incoming call centres for a big corporation. So I hear a lot about CSRs and what they do well. Or not so well. One answer I’ve been hearing on occasion was “I’d appreciate it if I could talk to people who are a bit less courteous but who know more about the services the company is providing.” After interactions with several CSRs and tech support people, I can relate with this experience on a personal level.
The general pattern is that people do prefer it if they can speak directly (over the phone) with a human being who speaks their native language very fluently and are able to spend as much time as it takes with them on the phone. Most people seem to believe that it is important to be able to speak to someone instead of dealing with the issue in an “impersonal” manner.
Sounds obvious. And it probably is obvious to many executives, when they talk about customer service. So email support, outsourcing, offshoring, time limits on customer service, and low wages given to customer service representatives are all perceived by customers as cost-cutting measures.
But there’s something else.
We need the “chunky spaghetti sauce” of customer service. Yes, this is also very obvious. But it seems that some people draw awkward conclusions from it. It’s not really about niche marketing. It’s not exactly about customer choice or even freedom. It’s about diversity.
As an anthropologist, I cherish human diversity. Think of the need for biological diversity on the level of species but through the cultural, linguistic, and biological dimensions of one subspecies (Homo sapiens sapiens).
Yes, we’re all the same. Yes, we’re all different. But looking at human diversity for a while, you begin to notice patterns. Some of these patterns can be described as “profiles.” Other patterns are more subtle, harder to describe. But really not that difficult to understand.
The relationships between age and technology use, for instance. The common idea is that the younger you are, the more likely you are to be “into technology.” “It’s a generation thing, you know. Kids these days, they’re into HyPods and MikeSpaces, and Nit’n’do-wee. I’m too old to know anything about these things.”
Yeah, right.
All the while, some children are struggling with different pieces of technology forced unto them and some retirees are sending each other elaborate PowerPoint files to younger people who are too busy to look at them.
To go back to customer service on the phone. Some people are quite vocal about their preference for interactions with “real human beings” who speak their native language and are able to understand them. Other people would actually prefer it if they could just fire off a message somewhere and not have to spend any time on the phone. On several occasions having to do with customer service, I do prefer email exchanges over phone interactions. But I realize that I’m probably in the minority.
Many people in fact deal with different situations in different ways.
One paragraph I personally find quite surprising in the News.com piece is about the decision to not only strengthen the phone-based support but to, in effect, abolish email support:
Netflix’s decision to eliminate the e-mail feature was made after a great deal of research, Osier said. He looked at two other companies with reputations for superb phone-based customer service, Southwest Airlines and American Express, and saw that customers preferred human interaction over e-mail messages.
Sounds like a knee-jerk reaction to me. (It’d be fun to read the research report!) I’m pretty sure that most business schools advise future executives against knee-jerk reactions.
One thing which surprises me about the Netflix move is that, contrary to Southwest Airlines and American Express, the Netflix business is primarily based on online communication and postal services. My hunch is that a significant number of Netflix users are people who enjoy the convenience of one-click movie rentals without any need to interact with a person. Not that Netflix users dislike other human beings but they may prefer dealing with other human beings on other levels. If my hunch is accurate to any degree, chances are that these same people also enjoy it when they can solve an issue with their account through a single email or, better yet, a single click. For instance, someone might like the option of simply clicking a button on the Netflix website to put their rental queue on hold. And it might be quite useful to receive an email confirmation of a “Damaged Disc Report” (SRC: DISCPROBLEM) instead of having to rely on a confirmation number given on the phone by a friendly CSR in Oregon or, say, Moncton.
Yes, I’m referring to the specific instances of my interactions with Netflix. While I’d certainly appreciate the opportunity to speak with friendly French-speaking CSRs when I have problems with plane tickets or credit cards, I like the fact that I can deal with Netflix online (and through free postal mail). Call me crazy all you want. I’m one of those Netflix customers who find it convenient to deal with the company through those means. After all, Netflix is unlikely to have such an influence on my life that I would enjoy spending as much as ten minutes on the phone with friendly Oregonians.
As an ethnographer, I have not, in fact, observed Netflix to any significant extent. I’m just a random customer and, as it so happens, my wife is the one who is getting rentals from them. What little I know about the Netflix business model is limited to discussions about it on tech-related podcasts. And I do understand that Blockbuster is their direct target.
Yet it seems to me that one of the main reasons Netflix has/had been succeeding is that they went into relatively uncharted territory and tapped into a specific market (mixed analogies are fun). Even now, Netflix has advantages over “traditional” DVD rental companies including Blockbuster the same way that Amazon has advantages over Barnes and Noble. It seems to me that Amazon is not actively trying to become the next Barnes and Noble. AFAIK, Amazon is not even trying to become the next Wal-Mart (although it has partnered with Target).
Why should Netflix try to beat Blockbusters?
What does this all mean for corporate America?
One Cellphone Per Child? Ethnographic Insight and Individualism
Lots to mull over.
Haven’t read this report by Daniel Miller and Heather Horst (PDF) yet, but it does sound quite insightful:
The whole report is full of examples for ethnography’s ability to check (and often disprove) common-sense beliefs concerning the benefits of new technologies
Rich ethnographic reports about the uses of ICT in low-income communities « Culture Matters
Especially interesting to me is the discussion of the potential implications of cellphone use in “highly individualistic” Jamaica:
One promising way would be to provide limited internet access through the (highly popular) cell phone.
Rich ethnographic reports about the uses of ICT in low-income communities « Culture Matters
In some cases, Internet access through cellphones sounds more appropriate than Nicholas Negroponte‘s well-publicized brainchild, the One Laptop Per Child project. Like many others, I have been thinking about the implications of the OLPC project. And about the fact that cellphones might be a better tool than laptops in several of those contexts in which Euro-American technocrats try to empower others through technology.
On a Radio Open Source episode on the OLPC, cellphones were very briefly mentioned as an alternative to laptops. I really wish they had discussed the issue a tiny bit more.
After all, cellphones may be The Globalisation technology. And it can be very local. So “glocal” is the ugly but appropriate name.
One thing which makes me think cellphones may be more appropriate than laptops is the rate of penetration for cellphones in many parts of the world. Even in West Africa, where computer networks tend to be rather slow, cellphones seem quite appropriate.
A few months ago, I was discussing cellphone use in Africa with a Ghanaian professor of economics who made me realise that, contrary to what I thought, cellphones are quite compatible with African sociability. Yes, a cellphone can be the prototypical “individualistic device” but it can also be a way to integrate technology in social networks.
One problem with cellphones is the perception people may have of the technology, especially in educational contexts. Some school districts have banned the use of cellphones and such bans have led to intriguing discussions. Some people see cellphones as disruptive in learning environments but at least one teacher, Don Hinkelman, has found ways to use cellphones in the classroom. It seems relevant to point out that Don teaches in Japan, where cellphone technology seems to be “embedded in the social fabric” in ways which are quite distinct from the ways cellphones are used in North America.
Fellow anthropologist Mizuko Ito and others have published on cellphone use in Japan (see Savage Minds). Haven’t read the book but it sounds fascinating. Also interesting to note is the fact that books recommended by Amazon.com in relation to Ito’s Personal, Portable, Pedestrian mostly have to do with cellphone technology’s impact on social life. Yet anthropologists are typically anti-determinists, contrary to McLuhan followers.
Now, to loop this all back… Another book recommended for readers of Ito et al. is The Cell Phone: An Anthropology of Communication, written by Heather Horst and Daniel Miller. Yes, the authors of the article which sparked my interest.
Turns out, I should really learn more about what fellow anthropologists are saying about cellphones.
Technorati Tags: cellphones, cellular phones, cell phones, anthropology, development, Developing World, Digital Divide, ethnography, OLPC, One Laptop Per Child, Nicholas Negroponte, MIT, United States, Japan, laptops, Don Hinkelman, Radio Open Source, books, Luddites, Globalization, Glocalization, technocrats, technological determinism, Marshall McLuhan
Body Politics and "Clash of Civilizations"
Provocative, and thought-provoking.
Benjamen Walker’s Theory Of Everything: Modernity = Boobs
A major difference between the “Western” world dominated by Christians and those parts of the world which are “entering modernity” does have to do, in part, with attitudes toward exposed flesh. To me, connections to Said’s Orientalism are rather obvious. (Although I’ve never read the book itself, I get the impression that it contains some insightful comments about the way Christian-Europeans constructed their own identity as “Occidentals” through an idea of “The Orient” as both exotic and sensual. Read during the Victorian era, Arabian Nights must have been quite interesting a read.)
Of course, ethnographers who know Southwest Asia have a lot to say about body politics. Yara?
ToTeach: Theory and Practice
Mostly a reminder, for myself, to use these two blog entries the next time I teach cultural anthro.
Concordia Repository
In the Concordia Journal, an enthusiastic write-up about Harnad’s recent talk on Open Access self-archiving.
Increasing the impact of the academy
William Curran, head of Concordia’s Library, said in an email that “the whole philosophy and pedagogical role of the library ‘business’ is to provide access, i.e., open access to the compendium of the world’s knowledge.” He anticipates that Concordia will have an institutional repository within the year for, at minimum, completed theses and research papers, “which represent the intellectual output of the university.”
As Harnad himself noted in an email, this write-up doesn’t mention that he was invited by our department (Sociology and Anthropology) nor does it describe the mixed reception to several of Harnad’s points. It does, however, address the fact that some academics are wary of Open Access, often because they associate it with potential revenue loss for journal publishers.
My own take is that Open Access is not only a necessity but mostly a step in the overall process of reevaluating academic publishing.
Getting Things Done: Messy Edition
Recent book (authors Eric Abrahamson and David Freedman) on the possible benefits of not maintaining a strictly organised working space.
Have a Messy Desk? Congrats, Youre More Productive
Yet messy people are often cast in a negative light. In one study cited by [National Association of Professional Organizers], two-thirds of respondents believed workers with messy desks were seen as less career-driven than their neater colleagues.
Haven’t read the book and, as academics, we should probably be wary of “research findings” by NAPO or by Abrahamson and Freedman. But that Reuters piece does make some insightful points about people, like me, who find alternative ways to organise their lives.
As per the quote above, there is a stigma about us. At least, there is a stigma in the “general population.” There is plenty of stigmatisation of “messy people” in advertisement, among office workers, and in popular books. The whole “reflection of your inner self” ideology. “You can’t organise your life if your desk is cluttered.” “Clear your mind by putting things in neatly labeled boxes.” “You’ll never be able to finish any project if you have such a mess on your hands.”
But such a stigma is much less prevalent among academics or, even, among many members of the “geek crowd.” Those of us who handle most of our work-related material through computers (either on hard drives or online) know that it’s extremely easy to find information very quickly without the need of folder hierarchies. Hence Spotlight in Mac OS X and Google Desktop Search on Windows XP and Vista.
In my case, a messy desktop has often been my “workspace” while folders were mostly meant as archives. The same applies to my online accounts these days. Gmail as a centralised location for some of my important data. Browser tabs as “modes.” Search replacing “filing cabinets.” Outlining as a second step after note-taking/brainstorming.
Like many others, I have “a lot of things going on at the same time” and am solely responsible for all of these “projects.” Project management strategies typically make little sense to my individual work though they can work really well for collaboration with others. In other words, I need my “desk” to be messy so that I can do the kind of work I do well.
This all relates to Jess’s points about social bookmarking, of course. I’m also reminded of Edward T. Hall’s ideas about “polychronic time” in Dance of Life. As it so happens, DoL is one of the first books I have read that was written by an anthropologist. Hall has been known for a few things in the field of cultural anthropology (mostly to do with gestural behaviour) but he has always been something of a maverick. Not that I want to rehabilitate his work but I do think there’s some valuable insight to be found in this specific book. Hall has been one of relatively few anthropologists of the time to think about the perception of time, something which many people are doing now using Schutz has their basis. It might well be that a “polychronic time” may be quite compatible with the current tendency for a “multi-tasking mode,” among human beings. In such a mode, neat organisation may be less desirable.