All posts by dispar

gadgets, OLPC, PDAs, predictions, ramblings, speech recognition, technology, WiFi

Uses for PDAs

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Been thinking about blogging on my use of Personal Digital Assistants (PDAs) for a little while. Here’s my chance:

There’s simply no market these days for the traditional PDA, as even basic mobile phones can do everything a PDA can do, just with more style. Report: Apple developing OS X minitablet | One More Thing – CNET News.com

Uh-oh! No you didn’t! Well, Steve Jobs made a similar statement a long time ago so it’s not like you’re the first one to say it. But you’re still wrong!

(This blog entry will be choppier than usual. Should have posted this as a comment. But this is getting longer than I expected and I prefer trackbacks anyway.)

Not exactly sure where people in the Bay Area get the impression that there is no market for the traditional PDA. In my mind, the potential market for “the traditional PDA” is underestimated because the ideal PDA has yet to be released. No, the current crop of smartphones aren’t it.

Having said this, I do think cellphones have the brightest future of pretty much any other electronic device type, but I don’t agree that any cellphone currently does what a PDA can do. So, while I think the ideal portable device would likely be a cellphone, I’d like to focus on what a PDA really is.

While it’s clear that PDAs have had a tortuous history since the first Newton and Magic Cap devices were released, other tools haven’t completely obliterated the need for PDAs. Hence the “cult following” for Newton Message Pads and the interest in new generations of PDA-like devices.

One thing to keep in mind is that PDAs are not merely PIMs (personal information managers, typically focusing on contacts and calendars). Instead of a glorified organiser, a PDA is a complete computer with a focus on personal data. And people do care about personal data in computing.

Now, a disclaimer of sorts: I’ve been an active PDA user for a number of years. When I don’t have a PDA, I almost feel like something is missing from my life.

I have been taken by the very concept of PDAs the first time I saw an article on Apple’s Newton devices in a mainstream U.S. newspaper, way back in the early 1990s. I was dreaming of all the possibilities. And longed for my own Newton MessagePad.

I received a MessagePad 130 from Apple a few years later, having done some work for them. Used that Newton for a while and really enjoyed the experience. While human beings find my handwriting extremely difficult to read, my Newton MP130 did a fairly good job at recognising it. And having installed a version of Graffiti, I was able to write rather quickly on the device. The main issue I had with Newton devices was size. The MP was simply too bulky for me to carry around everywhere. I eventually stopped using the MP after a while, but was missing the convenience of my MP130.

I started using that Newton again in 2001, as I was preparing for fieldwork. Because I didn’t have a parallel port on the iBook I was getting for fieldwork, I also bought a Handspring Visor Deluxe. The Visor became a very valuable tool during my fieldwork trip to Mali, in 2002. IIRC, this model had already been discontinued but I had no trouble using it or finding new software for it. I used the Visor to take copious amounts of data which I was able to periodically transfer to my iBook. The fact that the Visor ran on standard batteries was definitely an asset in the field but I did lose data on occasion because, unlike Newton devices, Palm devices didn’t have persistent memory storage.

Coming back from Mali, I bought my first Sony Clié. I pretty much stuck with Cliés ever since and have been quite happy with them. Cliés have a few advantages over other PalmOS devices like MemorySticks and the jog dial. The form factor and screen resolution of an entry-level Clié were much better than those of my old Visor. Sony has discontinued sales of its Clié devices outside of Japan. Some used Cliés go for 30$ on eBay.

So, what do I do with a PDA? Actually, the main thing really is taking notes. Reading notes, research notes, lecture notes, conference notes, etc. I’ve taken notes on coffee I’ve tried, on things I’d like to learn, on moments I want to write more extensively about… Though my fingers are rather small, typing on a small QWERTY keyboard has never been a real option for me. I tried using the keyboard on a Clié NX70V and it wasn’t nearly as efficient as using Graffiti. In fact, I’ve become quite adept at MessagEase. I can usually take elaborate notes in real time and organise them as I wish. Some notes remain as snippets while other notes become part of bigger pieces, including much of what I’ve written in the past ten years.

I also use my PDA for a number of “simpler” things like converting units (volume and temperature, especially), playing games (while waiting for something or while listening to podcasts), setting different timers, planning trips on public transportation systems, etc. I used to try and use more PDA applications than I do now but I still find third party applications an important component of any real PDA.

I always wanted to have a WiFi-enabled PDA. It’s probably the main reason behind my original reaction to the iPod touch launch. With a good input system and a semi-ubiquitous WiFi connection, a WiFi-enabled PDA could be a “dream come true,” for me. Especially in terms of email, blogging, and social networking. Not to mention simple Web queries.

I do have a very clear idea in mind as to what would be my ideal PDA. I don’t need it to be an MP3 player, a gaming console, or a phone. I don’t really want it to have a qwerty keyboard or a still camera. I don’t even care so much about it having a colour screen. But it should have an excellent battery life, a small size, good synchronisation features, third party apps, persistent memory, a very efficient input system, and a user community. I dream of it having a high-quality sound recorder, a webcam (think videoconferencing), large amounts of memory, and a complete set of voice features perfectly tuned to its owner’s voice (like voice activation and speaker-dependent, continuous speech recognition). It could act as the perfect unit to store any kind of personal data as a kind of “smart thumbdrive.” It could be synchronised with almost any other machine without any loss of information. It would probably have GPS and location-enabled features. It could be used to drive other systems or act as the ultimate smartcard. And it should be inexpensive.

I personally think price is one of the main reasons the traditional PDA has had such a hard time building/reaching markets. Inexpensive PDAs tended to miss important features. The most interesting PDAs were as expensive as much more powerful computers. Surely, miniaturisation is costly and it never was possible for any company to release a really inexpensive yet full-featured PDA. So it may be accurate to say that the traditional PDA is too expensive for its potential market. I perceive a huge difference between problems associated with costs and the utter lack of any PDA market.

Price does tend to be a very important factor with computer technology. The OLPC project is a good example of this. While the laptop produced through this project has many other features, the one feature which caught most of the media attention was the expected price for the device, around USD$100. All this time, many people are thinking that the project should have been a cellphone project because cellphone penetration is already high and cellphones are already the perfect leapfrog tool.

So it’s unlikely that I will get my dream PDA any time soon. Chances are, I’ll end up having to use a smartphone with very few of the features I really want my PDA to have. But, as is my impression with the OLPC project, we still need to dream and talk about what these devices can be.

advice, Digital Life, Education, Facebook, Learning, Moodle, online privacy, profiles, social networks, Teaching

Facebook for Teaching and Learning

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My friend Jay Pottharst has created a Facebook group for a section he’s teaching. Thought about doing the same thing myself but I still prefer Moodle for learning and teaching contexts.

One thing which could be quite useful is Jay’s Tips for people who are concerned about joining Facebook. Though he wrote those three tips for his students, they could apply more widely. They’re quite straightforward and sensical. (Which shouldn’t be surprising as Jay’s in math at Harvard. If he were to not make sense, the world might collapse.) Summarised (from Jay’s already brief tips): use privacy settings, think about using a pseudonym, get a friend to register for you.

Personally, I’d say that it’s probably best to heed the first of the three tips. While Fb does encourage members to post all sorts of potentially sensitive information, it’s good practise to carefully treat any information you may provide online. Despite the ongoing media coverage on privacy concerns on Facebook and elsewhere, the main point here is that there are varying degrees of privacy which can be applied to information distributed on- or offline.

There’s a lot more to say about learning/teaching uses of Fb.

Of course, there’s a Facebook group about Teaching & Learning with Facebook. And I created a moderated group for passionate teachers on Facebook.

One thing I like about Fb in educational contexts is that it encourages a type of candour or, at least, some amount of transparency. Public information about members of a class (registered students, instructors, assistants, auditors…) can be very helpful as a course progresses. In fact, I’ve been thinking quite a bit about Fb-like features in Moodle, such as elaborate profiles, ability to build links across courses, ad hoc groups, etc. Moodle and Facebook share several features and there could be a rich integration of features from both.

blogues, journalisme, réseaux sociaux

Blogues et journalistes

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versac: Pourquoi le blog de journaliste n’a (presque) plus de raison d’être

Enfin, avec le temps, on se rend compte que le blog est surtout un outil pour donner la parole à ceux qui ne l’avaient pas, et non pour donner un espace supplémentaire à ceux qui l’avaient déjà.

Mais, justement, pourquoi «avec le temps»? C’était pas le cas depuis le début?

Selon Benedict Anderson, le journalisme a été à la base du nationalisme. Est-ce que les blogues vont être à la base du post-nationalisme?

Dans un cas comme dans l’autre, le journalisme doit s’adapter sans nécessairement tenter de faire comme les blogues. Plus encore, les journalistes doivent comprendre que les blogues ne sont qu’une dimension parmi tant d’autres de ce qui change la donne, pour eux. Les téléphones cellulaires, les réseaux sociaux ouverts, la transparence dans les communications d’entreprise ainsi que plusieurs des aspects du Manifeste des évidences doivent pousser les journalistes à repenser leur pratique.

cafés, Coffee, Digital Life, globalization, glocalization, iPhone, iPod touch, iTunes, music

Music, Coffee, Digital Life

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“These are a few of my favourite things…”

I keep thing that music and coffee have a lot to do with one another. I’m also a wannabe geek. So I’m quite interested in the recently-announced Apple/Starbucks partnership to distribute music via wireless connections.

Apple – iTunes – Starbucks

Haven’t read much discussion about this deal yet. After all, the iPod touch is generating a lot more buzz. But I think this partnership can lead to something.

Makes a lot of sense, this deal. Brand recognition. Co-branding. New avenues for music distribution. “Physical locations” and computer networks. Music discovery through exposure. Impulsive buying. Selling an ambiance.

As it so happens, I’ve been a fan of many Apple products. I’m not a total Apple fanboy. And I’m certainly not an “unconditional” of the company. But I do tend to be overly enthusiastic about some products they release and the approach they’re taking. I did get contracts as a campus representative for Apple about ten years ago. And I have high hopes for the company. So, I think this can be a good thing for Apple and I’m looking forward to that, even if it doesn’t change anything in my life.

I’m also an ethnomusicologist and a musician. I care about people’s enjoyment of music. And I care about musicians making a living through their musical activities. Because this can mean increased music sales, “I’m all for it.” Of course, I have some reservations about the way the iTunes music store works. But the basic principle makes a lot of sense and is pretty much musician-friendly.

I care a lot about cafés. I do think they’re important locations for a lot of things to happen. I even take notes about what I think the ideal café would be for me. And I celebrate the opening of new cafés where I live. So I think my love for cafés is well-served by an association with music. I had been thinking about a similar system for a while now, thinking that cafés would be great places to “diffuse” music. So I can’t complain that this dream I had is being fulfilled.

The only thing is, I have a thing about Starbucks. Not that I think it’s the most evil company in the world. But I dislike a lot of the effects they’ve had on the world of coffee. Some of their business tactics are very close to bullying so I enjoy it when they lose to a café owner. I also find the quality of their coffee to be subpar. Contrary to what many people in the United States seem to feel, I don’t get the impression that Starbucks increased my ability to get quality coffee. In fact, because of Starbucks and other café chains, I feel that coffee has often decreased in quality and certainly in diversity since Starbucks started its “worldwide” expansion. I’m not anti-globalisation. But I’m against the bulldozing of café culture.

Not to mention that I prefer local initiatives to provide free WiFi connections to local communities to T-Mobile’s restrictive business model.

So, though the partnership between the iTunes Wi-Fi Music Store and Starbucks should fill me with joy, I feel sad that Starbucks had to be the target of this deal. It makes a lot of sense and I understand Apple couldn’t have a more appropriate partner in the deal. But I would prefer a move toward broad partnerships across a wide range of people. Who knows, maybe this will spark a movement by online music distribution system (besides iTunes), wireless providers (besides T-Mobile), and cafés (besides Starbucks) to connect music listening and café-going in new ways.

It’s not the whole world that’s consolidating in a few multinational conglomerates.

Apple, hype, iPhone, iPod touch, techno enthusiasts, techno lust

Techno Lust

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Yes, I tend to be overly enthusiastic. Granted, I know exactly nothing about it yet. Sure, I’ve been influenced by the years of rumours. Not to mention the iPhone hype.

But I still feel like I really need one of these.

Apple – iPod touch

Really, I do.

I’m much less of a gadget freak people think I am. I just need several devices to do what I do. And this could be it.

Much more so than an iPhone. I don’t need an iPhone. I need an iPod touch. I need a WiFi enabled music player based on the iPod. I know why but I don’t need to justify myself. I’m just being honest.

Academia, Canada, OA, open access, public, research, research publications

Open Access in Canada: CIHR Weighs In

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This could be big news. Canada’s major health-research agency has announced policy support for Open Access.

Open access to health research publications: CIHR unveils new policy – CIHR

“This open access policy will serve as a model for other funding agencies”

On the other hand, this policy sounds “non-binding”:

CIHR will require its researchers to ensure that their original research articles are freely available online within six months of publication.

grant recipients must make every effort to ensure that their peer-reviewed research articles are freely available as soon as possible after publication

So, it’s not as strong as some other mandates out there. But that might not be such a bad thing either. The benefits of OA are sufficiently clear that the only thing which is needed is that it becomes common practise. If some researchers fail to comply right away, punishing them might not be the most appropriate action. In fact, the way the press release is written, the policy seems to encourage a positive attitude toward OA which sounds quite convincing in the context of Canadian academia.
There have been lots of talk about OA in Canada and elsewhere, but this action by the CIHR can have important consequences.

Personally, and though colleagues surely disagree, I appreciate the fact that “the public” is included in the statement:

As a publicly-funded organization, we have a responsibility to ensure that new advances in health research are available to those who need it and can use it – researchers world-wide, the public and policy makers.

Oh, sure, this doesn’t mean that patients will suddenly be able to use all sorts of information about diseases they may have. We all know about the dangers of self-diagnosis, so that might not be a good thing. The health science literature is difficult enough to understand that chances are that broad readership by the general public may not apply. But the point is made that research (applied or basic) is done for the common good. Not just to get tenure in a university. One thing which might happen, from OA, is that careers in research get started because of access to research documents. Instead of keeping research in the Ivory Tower, research can be more easily distributed to anyone. This can even prevent the spread of disinformation!

For one thing, Open Access to research publications makes a lot of sense in a society which gives so much importance to free access to information. IMHO, the social significance of the Canadian Access to Information Act is often underestimated.

I do hope agencies such as SSHRC will adopt policies similar to the CIHR. Actually the SSHRC has been active in terms of OA, but AFAICT, doesn’t “require its researchers to ensure that their original research articles are freely available online within six months of publication.” OTOH, the SSHRC does have an initiative to support OA journals financially.

Looking forward to what well-known OA advocates will say about this. Surely, they’ll be more critical than I am, saying that this action, on the part of the CIHR, is but one step in the direction of generalised OA.

I may be overly enthusiastic here. But I do think this can be a turning point in Canadian academia.

Academia, comment-fishing, diversity, Education, Ethnography, ivory tower, Learning, professors, qualitative research, ramblings, research, scholarship, schools, soapbox, Teaching, Universities, University rankings

Schools, Research, Relevance

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The following was sent to the Moodle Lounge.

Business schools and research | Practically irrelevant? | Economist.com

My own reaction to this piece…
Well, well…
The title and the tone are, IMHO, rather inflammatory. For those who follow tech news, this could sound like a column by John C. Dvorak. The goal is probably to spark conversation about the goals of business schools. Only a cynic (rarely found in academia 😛 ) would say that they’re trying to increase readership. 😎

The article does raise important issues, although many of those have been tackled in the past. For instance, the tendency for educational institutions to look at the short-term gains of their “employees’ work” for their own programs instead of looking at the broader picture in terms of social and human gains. Simple rankings decreasing the diversity of programmes. Professors who care more about their careers than about their impact on the world. The search for “metrics” in scholarship (citation impact, patents-count, practical impact…). The quest for prestige. Reluctance to change. Etc.

This point could lead to something interesting:

AACSB justifies its stance by saying that it wants schools and faculty to play to their strengths, whether they be in pedagogy, in the research of practical applications, or in scholarly endeavour.

IMHO, it seems to lead to a view of educational institutions which does favour diversity. We need some schools which are really good at basic research. We need other schools (or other people at the same schools) to be really good ast creating learning environments. And some people should be able to do the typical goal-oriented “R&D” for very practical purposes, with business partners in mind. It takes all kinds. And because some people forget the necessity for diverse environments, it’s an important point to reassess.
The problem is, though, that the knee-jerk reaction apparently runs counter to the “diversity” argument. Possibly because of the AACSB’s own recommendations or maybe because of a difference of opinion, academics (and the anonymous Economist journalist) seem to understand the AACSB’s stance as meaning that all programs should be evaluated with the exact same criteria which give less room for basic research. Similar things have been done in the past and, AFAICT, basic research eventually makes a comeback, one way or the other. A move toward “practical outcomes” is often a stopgap measure in a “bearish” context.

To jump on the soapbox for a second. I personally do think that there should be more variety in academic careers, including in business schools. Those who do undertake basic research are as important as the others. But it might be ill-advised to require every faculty member at every school to have an impressive research résumé every single year. Those people whose “calling” it is to actually teach should have some space and should probably not be judged using the same criteria as those who perceive teaching as an obstacle in their research careers. This is not to say that teachers should do no research. But it does mean that requiring proof of excellence in research of everyone involved is a very efficient way to get both shoddy research and dispassionate teaching. In terms of practical implications for the world outside the Ivory Tower, often subsumed under the category of “Service,” there are more elements which should “count” than direct gain from a given project with a powerful business partner. (After all, there is more volatility in this context than in most academic endeavours.) IMHO, some people are doing more for their institutions by going “in the world” and getting people interested in learning than by working for a private sponsor. Not that private sponsors are unimportant. But one strength of academic institutions is that they can be neutral enough to withstand changes in the “market.”

Phew! 😉

Couldn’t help but notice that the article opens the door for qualitative and inductive research. Given the current trend in and toward ethnography, this kind of attitude could make it easier to “sell” ethnography to businesses.
What made me laugh in a discussion of video-based ethnographic observation is that they keep contrasting “ethnography” (at least, the method they use at EverydayLives) with “research.” 😀

The advantage of this distinction, though, in the context of this Economist piece, is that marketeers and other business-minded people might then see ethnography as an alternative for what is perceived as “practically irrelevant” research. 💡

Anthropology, cluefulness, comment-fishing, Ethnography, friendliness, journalism, Malcolm Gladwell, profiles, surveys, Tech

Customer Service on the Phone: Netflix

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An interesting piece about the move, by Netflix, to phone-only customer service.
Victory for voices over keystrokes | CNET News.com

Much of it sounds very obvious. Customers tend to prefer phone support instead of email. Customer service representatives who take more time on the phone with customers are more likely to make people happy. Many customers dislike offshoring. Customer service can make or break some corporations. Customers often have outlandish requests. Hourly salaries in call centres will vary greatly from one place to the other, even within the same area.

In other words, Netflix has done what many people think a company should do. We’ll see how it all pans out in the end.

The main reason this piece caught my attention is that I have been doing surveys (over the phone) about the quality of the service provided by customer service representatives over the phone. Not only am I working in a call centre myself (and can certainly relate with the job satisfaction which comes from empathy). But several of the surveys I do are precisely about the points made in this News.com piece. The majority of the surveys I do are about the quality of the service provided by customer service representatives (CSRs) at incoming call centres for a big corporation. So I hear a lot about CSRs and what they do well. Or not so well. One answer I’ve been hearing on occasion was “I’d appreciate it if I could talk to people who are a bit less courteous but who know more about the services the company is providing.” After interactions with several CSRs and tech support people, I can relate with this experience on a personal level.

The general pattern is that people do prefer it if they can speak directly (over the phone) with a human being who speaks their native language very fluently and are able to spend as much time as it takes with them on the phone. Most people seem to believe that it is important to be able to speak to someone instead of dealing with the issue in an “impersonal” manner.

Sounds obvious. And it probably is obvious to many executives, when they talk about customer service. So email support, outsourcing, offshoring, time limits on customer service, and low wages given to customer service representatives are all perceived by customers as cost-cutting measures.

But there’s something else.

We need the “chunky spaghetti sauce” of customer service. Yes, this is also very obvious. But it seems that some people draw awkward conclusions from it. It’s not really about niche marketing. It’s not exactly about customer choice or even freedom. It’s about diversity.

As an anthropologist, I cherish human diversity. Think of the need for biological diversity on the level of species but through the cultural, linguistic, and biological dimensions of one subspecies (Homo sapiens sapiens).
Yes, we’re all the same. Yes, we’re all different. But looking at human diversity for a while, you begin to notice patterns. Some of these patterns can be described as “profiles.” Other patterns are more subtle, harder to describe. But really not that difficult to understand.

The relationships between age and technology use, for instance. The common idea is that the younger you are, the more likely you are to be “into technology.” “It’s a generation thing, you know. Kids these days, they’re into HyPods and MikeSpaces, and Nit’n’do-wee. I’m too old to know anything about these things.”

Yeah, right.

All the while, some children are struggling with different pieces of technology forced unto them and some retirees are sending each other elaborate PowerPoint files to younger people who are too busy to look at them.

To go back to customer service on the phone. Some people are quite vocal about their preference for interactions with “real human beings” who speak their native language and are able to understand them. Other people would actually prefer it if they could just fire off a message somewhere and not have to spend any time on the phone. On several occasions having to do with customer service, I do prefer email exchanges over phone interactions. But I realize that I’m probably in the minority.

Many people in fact deal with different situations in different ways.

One paragraph I personally find quite surprising in the News.com piece is about the decision to not only strengthen the phone-based support but to, in effect, abolish email support:

Netflix’s decision to eliminate the e-mail feature was made after a great deal of research, Osier said. He looked at two other companies with reputations for superb phone-based customer service, Southwest Airlines and American Express, and saw that customers preferred human interaction over e-mail messages.

Sounds like a knee-jerk reaction to me. (It’d be fun to read the research report!) I’m pretty sure that most business schools advise future executives against knee-jerk reactions.

One thing which surprises me about the Netflix move is that, contrary to Southwest Airlines and American Express, the Netflix business is primarily based on online communication and postal services. My hunch is that a significant number of Netflix users are people who enjoy the convenience of one-click movie rentals without any need to interact with a person. Not that Netflix users dislike other human beings but they may prefer dealing with other human beings on other levels. If my hunch is accurate to any degree, chances are that these same people also enjoy it when they can solve an issue with their account through a single email or, better yet, a single click. For instance, someone might like the option of simply clicking a button on the Netflix website to put their rental queue on hold. And it might be quite useful to receive an email confirmation of a “Damaged Disc Report” (SRC: DISCPROBLEM) instead of having to rely on a confirmation number given on the phone by a friendly CSR in Oregon or, say, Moncton.

Yes, I’m referring to the specific instances of my interactions with Netflix. While I’d certainly appreciate the opportunity to speak with friendly French-speaking CSRs when I have problems with plane tickets or credit cards, I like the fact that I can deal with Netflix online (and through free postal mail). Call me crazy all you want. I’m one of those Netflix customers who find it convenient to deal with the company through those means. After all, Netflix is unlikely to have such an influence on my life that I would enjoy spending as much as ten minutes on the phone with friendly Oregonians.

As an ethnographer, I have not, in fact, observed Netflix to any significant extent. I’m just a random customer and, as it so happens, my wife is the one who is getting rentals from them. What little I know about the Netflix business model is limited to discussions about it on tech-related podcasts. And I do understand that Blockbuster is their direct target.

Yet it seems to me that one of the main reasons Netflix has/had been succeeding is that they went into relatively uncharted territory and tapped into a specific market (mixed analogies are fun). Even now, Netflix has advantages over “traditional” DVD rental companies including Blockbuster the same way that Amazon has advantages over Barnes and Noble. It seems to me that Amazon is not actively trying to become the next Barnes and Noble. AFAIK, Amazon is not even trying to become the next Wal-Mart (although it has partnered with Target).

Why should Netflix try to beat Blockbusters?

What does this all mean for corporate America?